Job Description

Role description

Job Title: ServiceNow support Lead



Location: Mississauga, ON (Remote)



:



8 to 10 years working experience with ServiceNow platform as a Developer in enterprisewide multitier ServiceNow production environment



At least 10 to 12 years of experience in the ITSM and ITOM Integrations



Roles Responsibilities



Serve as primary technical pointofcontact for projects and as the face of the development team to the customer



Ensure quality of work delivered by the technical team serve as escalation point for client concerns and identify and implement technical team process efficiencies to benefit the technical team and clients



Define at an architectural and design level of detail technical solutions aligned with our clients business problems and ServiceNow Implementation Best Practices



Understand customer requirements translate to highquality technical solutions and communicate and deliver them to clients



Writeestimate stories monitor developers work and own overall quality and delivery of development



Lead technical onboarding efforts with new clients to understand their current processes and platform configurations



Deliver any purchased development artifacts documentation and knowledge transfer activities



Collaborate with the engagement manager to monitor for scope creep and resolve critical path technical issues



Mentor developers and technical consultants on technical design standards and best practices



Research technology partner or other vendor solutions in context of client requirements for integration



Qualifications



At least 8 years of consultation andor configuration experience related to implementing complex highly configurable technologies Preferably ServiceNow Customer and Industry Workflow Solutions



Minimum of 5 years of experience developing enterprise architectures and technical roadmaps with integrations with Customer Facing Portals Core Case Management Systems Transactional Based Systems Document Management Platforms Data Warehouses etc



Demonstrated ability to influence and consult senior leaders identification of needs providing options with pros cons and risks in a large organization while also providing thought leadership to sponsorsstakeholders in solving business process andor technical problems



Understanding of data classifications and impacts to storage and security requestions for various types



Experience creating implementation design artifacts conducting solution presentations and obtaining customer acceptance of solution design



Strong capabilities in forging trust engaging a remote or inperson audience bringing projectprogram management and leadership expertise



Strong aptitude toward communicating complex business and technical concepts using visualization and modeling aids Ability to conceptualize and design sophisticated wireframes workflows and diagrams



A passion to continually study new technologies and functionality as well as be involved in projects that push the capabilities of existing technologies



Certification



ServiceNow Administration certification must have



ServiceNow Certified Implementation specialist CSM ITSM ITOM

Skills

Mandatory Skills :

ServiceNow CMDB,ServiceNow ConnectedOps,ServiceNow CSM,ServiceNow DevOps,ServiceNow FSM,ServiceNow FSO,ServiceNow HRSD,ServiceNow ITAM-HAM,ServiceNow ITAM-SAM,ServiceNow ITOM-Discovery,ServiceNow ITOM-ServiceMapping,ServiceNow ITSM,ServiceNow-Event Management,ServiceNow-Healthcare & LS,ServiceNow-Legal,ServiceNow-Cloud Observability,ServiceNow-CustomApp Development,ServiceNow ITOM-Governance,ServiceNow ITOM-Cloud Insights,ServiceNow Integration Hub,ServiceNow-GRC/IRM,ServiceNow-TSM,ServiceNow-Public Sector,ServiceNow-SPM,ServiceNow SecOps,ServiceNow-Workplace,ServiceNow-RPA

Other details

Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree Canada ("LTIMC"):



Benefits and Perks:


Comprehensive Medical Plan Covering Medical, Dental, Vision Health Care Spending Account Short Term and Long-Term Disability Coverage Life Insurance Annual vacation and other Paid Leaves Maternity Leave Top Up Pay

The range displayed on each job posting reflects the total compensation range for the position across all Canada locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation.

Disclaimer

: The compensation and benefits information provided herein is accurate as of the date of this posting.

LTIMindtree

is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.

Accessibility and Reasonable Accommodation

: LTIMindtree has an accommodation process in place and provides accommodations for applicants with disabilities. If you require a specific accommodation because of a disability or a medical need, please write to us at so that arrangements can be made for the appropriate accommodations to be in place.

Benefits

Compensation range: $90,000.00 to $120,000.00 per year

About LTIMindtree

LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700 clients, LTIMindtree brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by 83,000+ talented and entrepreneurial professionals across more than 40 countries, LTIMindtree -- a Larsen & Toubro Group company -- solves the most complex business challenges and delivers transformation at scale. For more information, please visit https://www.ltimindtree.com/.