Job Description

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Job Title: ServiceNow support Lead
Location: Mississauga, ON (Remote)
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8 to 10 years working experience with ServiceNow platform as a Developer in enterprisewide multitier ServiceNow production environment
At least 10 to 12 years of experience in the ITSM and ITOM Integrations
Roles Responsibilities
Serve as primary technical pointofcontact for projects and as the face of the development team to the customer
Ensure quality of work delivered by the technical team serve as escalation point for client concerns and identify and implement technical team process efficiencies to benefit the technical team and clients
Define at an architectural and design level of detail technical solutions aligned with our clients business problems and ServiceNow Implementation Best Practices
Understand customer requirements translate to highquality technical solutions and communicate and deliver them to clients
Writeestimate stories monitor developers work and own overall quality and delivery of development
Lead technical onboarding efforts with new clients to understand their current processes and platform configurations
Deliver any purchased development artifacts documentation and knowledge transfer activities
Collaborate with the engagement manager to monitor for scope creep and resolve critical path technical issues
Mentor developers and technical consultants on technical design standards and best practices
Research technology partner or other vendor solutions in context of client requirements for integration
Qualifications
At least 8 years of consultation andor configuration experience related to implementing complex highly configurable technologies Preferably ServiceNow Customer and Industry Workflow Solutions
Minimum of 5 years of experience developing enterprise architectures and technical roadmaps with integrations with Customer Facing Portals Core Case Management Systems Transactional Based Systems Document Management Platforms Data Warehouses etc
Demonstrated ability to influence and consult senior leaders identification of needs providing options with pros cons and risks in a large organization while also providing thought leadership to sponsorsstakeholders in solving business process andor technical problems
Understanding of data classifications and impacts to storage and security requestions for various types
Experience creating implementation design artifacts conducting solution presentations and obtaining customer acceptance of solution design
Strong capabilities in forging trust engaging a remote or inperson audience bringing projectprogram management and leadership expertise
Strong aptitude toward communicating complex business and technical concepts using visualization and modeling aids Ability to conceptualize and design sophisticated wireframes workflows and diagrams
A passion to continually study new technologies and functionality as well as be involved in projects that push the capabilities of existing technologies
Certification
ServiceNow Administration certification must have
ServiceNow Certified Implementation specialist CSM ITSM ITOM
Skills:
Mandatory Skills : ServiceNow CMDB,ServiceNow ConnectedOps,ServiceNow CSM,ServiceNow DevOps,ServiceNow FSM,ServiceNow FSO,ServiceNow HRSD,ServiceNow ITAM-HAM,ServiceNow ITAM-SAM,ServiceNow ITOM-Discovery,ServiceNow ITOM-ServiceMapping,ServiceNow ITSM,ServiceNow-Event Management,ServiceNow-Healthcare & LS,ServiceNow-Legal,ServiceNow-Cloud Observability,ServiceNow-CustomApp Development,ServiceNow ITOM-Governance,ServiceNow ITOM-Cloud Insights,ServiceNow Integration Hub,ServiceNow-GRC/IRM,ServiceNow-TSM,ServiceNow-Public Sector,ServiceNow-SPM,ServiceNow SecOps,ServiceNow-Workplace,ServiceNow-RPA
About Company:
LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700 clients, LTIMindtree brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by 83,000+ talented and entrepreneurial professionals across more than 40 countries, LTIMindtree -- a Larsen & Toubro Group company -- solves the most complex business challenges and delivers transformation at scale. For more information, please visit https://www.ltimindtree.com/.

Skills Required