Job Description

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We seek a skilled and versatile Manager, Agent Technology & Engineering, to lead and elevate our engineering teams across multiple projects and platforms that enable contact center agents. The ideal candidate will possess a strong blend of technical expertise, leadership skills, and strategic thinking to drive innovation and excellence within our engineering discipline.
Responsibilities:

• Serve as a player-coach to develop and maintain high-performance, secure, and scalable full-stack applications using cutting-edge technologies that enable other development teams.
• Lead the design and implementation of software solutions, adhering to best practices and coding standards.
• Collaborate with product managers and other stakeholders to understand requirements and translate them into technical specifications.
• Ensure the quality and reliability of the software through effective testing methodologies, including unit testing and automated testing platforms.
• Lead the release process for our main web application, including coordination and testing in multiple environments.
• Contribute to the growth of the engineering team by actively participating in the hiring process, conducting interviews, and providing valuable input.
• You'll embody a growth mindset and apply it in your leadership style.
• You'll mentor others to help grow their technical and interpersonal skills.

Qualifications:

• 9+ years of software engineering experience
• 2+ years of engineering leadership experience, including leading teams and developing individuals in their career
• Extensive experience in full-stack web development, including proficiency in JavaScript, Node.js, and the MEAN stack
• You're excited to work with a diverse team made up of various backgrounds and skill sets, with experience managing global teams
• You have a desire to contribute sound recommendations and influence technical product decisions
• You're comfortable making decisions for your team, considering all points of view, with minimal oversight
• Familiarity with CI/CD pipelines and experience with tools for continuous integration and deployment
• Knowledge of software testing methodologies, including unit testing and automated testing platforms.
• Ability to prioritize team engagement, retention, and satisfaction while identifying growth opportunities and fostering a culture of continuous improvement.

Skills Required