Job Description

Description



Are you driven by innovation and looking to thrive in a fast-paced, growing environment? Join us at Calabrio and be part of our dynamic team! Help us in reshaping the landscape of customer experience - where every interaction becomes an opportunity, and every insight drives meaningful change.



Introducing Calabrio - The trailblazers in customer experience intelligence! Revolutionizing the way organizations connect with their customers, we empower businesses to elevate every interaction to new heights. Our cutting-edge cloud platform, coupled with AI-driven analytics tools, unlocks the true essence of customer sentiment, turning data into actionable insights with lightning speed.



We are seeking a skilled Senior Software Engineer with a strong foundation in web application development and experience in both front-end and back-end technologies. The ideal candidate will have a proven track record of building and maintaining robust, scalable, and high-performance applications.



Candidate must be located in Ontario or British Columbia.

What you'll be doing:

Develop a large scale, mission-critical SaaS application serving millions of users across the globe.

Build and maintain a variety of back-end services, data pipelines and front-end applications.

Work with both relational and non-relational databases to ensure efficient data storage and retrieval.

Build and consume REST APIs to facilitate seamless communication between front-end and back-end systems.

Have the opportunity to serve as a technical lead for team projects, proposing solutions, writing specifications and supporting junior team members on the project.

Collaborate with cross-functional teams, including designers, QA engineers, project managers and DevOps engineers to deliver high-quality software solutions.

Participate in, contribute to, and occasionally lead Agile ceremonies for the team. Adhere to Agile methodologies to ensure the timely delivery of projects.

Troubleshoot, debug, and optimize existing applications in a complex enterprise software environment to enhance reliability and performance.

Stay updated with the latest technologies and best practices in software development.

Participate in the team on-call rotation, helping to support other engineering teams and production environments.

Requirements

5+ years of professional experience in software development, preferably in enterprise SaaS environments.

Proficiency in Python, Java, SQL, React and JavaScript.

Strong, in-depth experience with AI coding assistants such as GitHub Copilot, Cursor and Windsurf.

Experience with both relational databases (SQL, PostgreSQL) and non-relational databases (DynamoDB, OpenSearch).

Strong ability to develop and consume REST APIs and similar technologies.

Adaptable with the ability to switch technical stacks and domains to respond to changing customer and business needs.

Experience working in modern cloud computing environments such as AWS (preferred), GCP and/or Azure.

Adept at troubleshooting complex systems in large scale, distributed enterprise software environments.

Strong familiarity of the software development life cycle (SDLC) and Agile methodology.

Ability to work collaboratively in a team environment and communicate effectively.

Benefits

Calabrio People are:

Open, Clear, Ambitious, Accountable, Collaborative, Consistent



What we value most...workplace diversity and ensuring an environment of mutual respect. We believe that diversity and inclusion are critical to our success, and we are proud to be an equal opportunity employer. Our commitment is to continue to keep our people healthy, focused, and inspire creativity. Our team members are offered comprehensive benefits for various life circumstances and needs, great opportunities for career development, and a balanced work-life to achieve personal and professional success (all benefits are subject to eligibility requirements). As an Innovator with Purpose, you'll feel motivated and truly excited to come to work!



Calabrio has 300 Global Partners, more than 2.25 million agents, and over 7,000 customers worldwide. We've been doing this for more than two decades and have been recognized by leading independent third parties such as Gartner, Forrester, and G2 Crowd as a leader and visionary. Thanks to the hard work and dedication of every Calabrio team member, we have been recognized by the Star Tribune Top Workplace for 9 years in a row, a 2022 certified Great Place to Work UK, named one of BC's Top Employers for 2023, and recognized as a top 50 fast-growth company by Minneapolis/St Paul Business Journal.



Calabrio celebrates and fosters a culture that thrives on diversity. We are an Equal Opportunity Employer that prohibits discrimination and harassment of any kind. We provide employees with a work environment free of discrimination and harassment. All employment decisions at Calabrio are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, parental status, or any other status protected by the laws or regulations in the locations where we operate. We celebrate the >40 nationalities of team members that contribute to our success.



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