Job Description

At Calabrio, we believe that the most important activity within a business is its customer interactions. We also believe that there is a mountain of invaluable information hidden contained within these interactions. Our vision is to use this information to empower our customers to make fast, data-informed decisions and take meaningful actions.


To support this vision, we are looking for a Senior Software Engineer to help lead our Contact Center Application Development Teamsas they work to empower our customers with capabilities that shorten their time to action within our flagship product, Calabrio One. In this role you will be responsible for building and owning applications across our full tech stack, including telephony, cloud-scale APIs and user interfaces.

What you'll be doing:

As part of an Agile team, build scalable front-end applications using React, contributing to a micro frontend architecture using module federation. Develop backend services using object-oriented languages, AWS platform, RDS, DynamoDB, API, Python and the Django framework Collaborate on cloud-native designs and implement scalable AWS-based infrastructure solutions Lead issue resolution, root cause analysis, and performance tuning within the team's domain. Participate in system design discussions, code reviews, and planning ceremonies. Support cross-team initiatives and promote best practices across the organization Support the development of a best-in-class engineering team by reinforcing engineering best practices through code reviews, solution design, and leading by example

We're looking for:

Familiarity with AWS cloud services; AWS Developer certification is a strong plus Demonstrated knowledge of modern software engineering best practices (security, coding standards, code reviews, source control, CI/CD, testing, and operations) Proficiency with CI/CD tools, Git, and collaborative development workflows. Exposure to monitoring and observability tools (e.g., Datadog, EFK/ELK stack). Strong communication skills and experience working within distributed, cross-functional teams

Requirements

B.S. in Computer Science or equivalent 5+ years of relevant practical software development experience with expertise in at least one modern object-oriented language such as Java, experience with microfrontend architecture and Proficient with React and modern front-end development practices

Benefits

Our Power is Our People

, driven by

Our Core Values:

Relentless Innovation:

Kick status in the quo.

Customer Obsessed:

Put the customer first. Always.

Results Matter:

Take action that impacts. Every day.

Ignited by Our Diversity:

Invite inspiration from everyone.


What we value most...workplace diversity and ensuring an environment of mutual respect. We believe that diversity and inclusion are critical to our success, and we are proud to be an equal opportunity employer. Our commitment is to continue to keep our people healthy, focused, and inspire creativity. Our team members are offered comprehensive benefits for various life circumstances and needs, great opportunities for career development, and a balanced work-life to achieve personal and professional success (all benefits are subject to eligibility requirements). As an Innovator with Purpose, you'll feel motivated and truly excited to come to work!

About Calabrio:

Calabrio is the customer experience intelligence company that empowers organizations to enrich human interactions. The scalability of our cloud platform and our AI-driven analytics tools make it easy for contact centers to uncover customer sentiment and share compelling insights with other parts of the organization. Our solutions are built on an intuitive, web-based architecture that positions and accelerates the contact center as an epicenter for customer insight.

Awards & Accolades:

Calabrio has 300 Global Partners, more than 2.25 million agents, and over 7,000 customers worldwide. We've been doing this for more than two decades and have been recognized by leading independent third parties such as Gartner, Forrester, and G2 Crowd as a leader and visionary. Thanks to the hard work and dedication of every Calabrio team member, we have been recognized by the Star Tribune Top Workplaces, Great Place to Work UK, named one of BC's Top Employers, and recognized as a top 50 fast-growth company by Minneapolis/St Paul Business Journal.


Calabrio celebrates and fosters a culture that thrives on diversity. We are an Equal Opportunity Employer that prohibits discrimination and harassment of any kind. We provide employees with a work environment free of discrimination and harassment. All employment decisions at Calabrio are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, parental status, or any other status protected by the laws or regulations in the locations where we operate. We celebrate the >40 nationalities of team members that contribute to our success.

We recognize diversity comes in many forms, to foster an inclusive hiring experience any applicants who qualify under the Americans with Disabilities Act, as amended, or applicable state law, who are unable to comply with Calabrio's application process due to their disability may be eligible for a reasonable accommodation. Request for accommodation in the application process can be made by emailing talentacquisition@calabrio.com. An applicant requesting an accommodation may be required to provide support for the requested accommodation. Calabrio will only share information concerning an applicant's requested accommodation with those individuals who have a specific need to know such information.