Job Description

You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.
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This role presents a unique opportunity to join an innovative team shaping the future of our contact center technology. The successful candidate will play a pivotal role in delivering cutting-edge solutions that enhance our customer experience and operational efficiency.
Role Summary:
We are looking for an experienced and high-performing Senior Data Scientist with a strong Software Engineering experience having at least 7 years of development experience. This role will be instrumental in driving innovation, implementing cloud capabilities, and building GenAI solutions across our contact centers in Canada, Asia, and the US. The ideal candidate has a passion for cutting-edge technologies and a proven track record of building large-scale, complex software systems.
What you will do:

• Lead the design, development, and rollout of Contact Centers capabilities and GenAI innovations
• Work closely with the Enterprise Architect to design and implement solutions that align with the platform capabilities roadmap
• Research and pilot the latest GenAI technologies and practices
• Champion a culture of continuous improvement, motivating change and fostering innovation within the team
• Create and maintain technical design artifacts that describe application functionality, solution designs, data models, interfaces, and integrations
• Provide technical leadership and coach other engineers to ensure adoption of coding best practices
• Use and enhance our DevOps practices and tools to enforce software guardrails, increase automation, and help engineers build code faster, at a lower cost, and lower risk
• Stay current with industry advancements in cloud technologies, AWS services, and AI/ML

What you need to succeed:

• Bachelor's degree in computer science or a relevant field
• Exceptional communication skills, able to articulate complex technical concepts to both technical and non-technical stakeholders
• Hands-on expertise with Python, AWS Lambda, Java and APIs
• Experience with developing AI bots/agents for Contact Centre
• Hands-on development experience using Amazon Connect and contact lens is a plus
• Familiarity with chatbot development concepts, RAG techniques and vector databases
• Experience with DevOps culture, tools, and best practices
• Proven leadership skills, with the ability to guide agile teams across multiple locations

• Strong problem-solving abilities and analytical skills with a keen eye for detail and the ability to assess alternatives, risks, and benefits
• Commitment to fostering a collaborative, transparent, and trust-based team culture
• Demonstrated success in coaching and mentoring junior engineers in an Agile team setting

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.
Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.
Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to .
We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you! Several work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.
We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.
Salary Range: 90,000/90 000 - 140,000/140 000
Job Category: Advanced Analytics
Posting End Date: 16/10/2025

Skills Required