Job Description

Location:
Toronto, ON, CA
Req ID: 48916
Jobs by Category: Technology Solutions
Job Function: Technology
Status: Full Time
Schedule: Regular

Join our team and what we'll accomplish together

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Become part of a future friendly national team, one that embraces change and initiates opportunity, has a passion for growth, believes in spirited teamwork, and has the courage to innovate. Our success is based as much on your dedication and hard work as it is on the innovative television, internet, voice, data and wireless products and solutions we offer.





The Credit and Fraud Risk Management team is a crucial part of TELUS's Customer Management and Billing Services. They are responsible for managing credit assessments, fraud risk, and maintaining related services for both wireline and wireless customers.We are a diverse team, with team members across Canada, and internationally. We are always looking to provide opportunities for all team members to explore, innovate, and learn. Our team takes pride in earning a reputation for being collaborative, effective partners, and delivering a great experience in the applications we build.





Join our team as a member of the Credit and Fraud Risk Management team. In this role, you will have the opportunity to work closely with our business sponsors, and define, assess and develop our key credit and fraud services. You will collaborate with talented team members to deliver innovative solutions and operational excellence with our business partners. We are passionate about delivering technology to enable exceptional and reliable customer experiences!

What you'll do

As an L4 DevOps team member, you will play a crucial role in enabling TELUS stakeholders throughout the software development cycle, from user story refinement, to assessment, design and delivery. Your experience and expertise will help realize business needs through software projects and operations. You will collaborate with key business stakeholders and your peers in the development team to drive strategic and transformational initiatives.




Design, develop, and deploy system solutions and enhancements within the workforce management environment Establish strong relationships with our business partners and across the CIO organizations Demonstrate leadership by offering input and guidance to the business on their user stories, and technically on the design, assessment, development and infrastructure, to deliver the required features Produce technical documentation/deliverables that include design specifications, Effort assessments, Technical & Business stories, deployment plans, and other documents Respond to and perform impact analysis on incoming service/support requests, including documenting technical requirements Lead the development team during delivery and help coordinate activities related to production readiness and deployment Seamlessly connect our applications with external vendor APIs, ensuring a smooth and responsive user experience. Proactively identify and communicate potential issues or risks Participate in operational improvement initiatives, in conjunction with other technology teams in the company Perform problem analysis and management
Lead analysis and prepare summary material (e.g, assessments) to support decision-making for projects and drive operational effectiveness

What you bring

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Degree in science, mathematics, engineering, computer science, or a related field Minimum 7 years of full stack software development experience Proficiency in Java, SpringBoot, Node.js. Experience with Google Cloud (GCP) services (e.g. GKE, Dataflow, Cloud PubSub, CloudSQL, Firestore, MemoryStore). An understanding of containerization and microservices architecture and its application to software development Strong verbal and written communication skills, confident with presenting material to peers and senior management Hands-on familiarity with testing methodologies and quality control You have past experience with J2EE, Oracle, WebLogic, Openshift, ESB, JMS

Great-to-haves

Experience with SQL and NoSQL databases. Telecommunications experience (wireless and wireline) Experience with PubSub and event driven architectures Advanced ability to lead and collaborate with diverse groups and technical teams (internal and/or external) Excel in a fast-paced environment, look for ways to remove barriers and drive results Experience working with Oracle Enterprise Service Bus (ESB/OSB) is a plus. Experience working with BRMS vendor products like FICO DMP is a plus. Certifications in Google Cloud are highly desirable. Interest in AI


Salary Range: $95,000-$143,000
Performance Bonus or Sales Incentive Plan: 15%
Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits such as:


Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family Flexibility to work in-office, virtually or a combination of both, based on the role's requirements Generous company matched pension and share purchase programs Opportunity to give back to communities in which we work, live and serve Career growth and learning & development opportunities to develop your skills And much more ...

A bit about us

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We're a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.


You'll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We're committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you're helping us make the future friendly.


Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.