Job Description

Summary
Join us as a Senior Software Asset Manager at Manulife and have a significant impact on how we coordinate and improve software investments. Here, you will champion compliance, mitigate risk, and uncover opportunities to reduce costs while developing strategies that align with our global mission. You will gain practical experience working with enterprise software portfolios and innovative SAM tools in a collaborative and encouraging environment.
Position Responsibilities

• Own the full lifecycle of software assets--from procurement and deployment to renewal and retirement--with a focus on visibility and efficiency.
• Ensure license compliance and find opportunities for cost optimization and consolidation to improve value.
• Collaborate with procurement and legal teams to negotiate contracts and build strong, equitable vendor relationships.
• Lead configuration and maintenance of SAM tools (Flexera, ServiceNow, Snow Software) to enable smarter decision-making.
• Prepare for audits and proactively mitigate risks related to software usage and licensing.
• Deliver clear, actionable reports on software usage, compliance, and savings to senior leadership.

Required Qualifications

• Bachelor's degree or equivalent experience in IT, Business Administration, or a related field.
• 5+ years of proven track record in software asset or IT asset management.
• Solid grasp of diverse software licensing models (SaaS, perpetual, subscription).
• Practical experience using SAM tools like Flexera, Snow, ServiceNow, USU, or similar platforms.
• Excellent documentation, analytical, and communication skills with an ability to explain complex concepts clearly.
• ITIL, CSAM, or other relevant certifications are a plus.
• Knowledge of Oracle, Microsoft, Adobe, IBM, and other enterprise software titles.

Preferred Qualifications

• Experience managing global software portfolios in inclusive, multi-functional teams.
• Familiarity with cloud licensing models (Microsoft Azure, AWS, Google Cloud).
• Strong vendor negotiation and contract management experience with a collaborative approach.
• Advanced reporting and analytics capabilities to support data-driven decisions.
• Ability to lead projects across diverse teams and geographies.

When You Join Our Team

• We'll empower you to learn and grow the career you want.
• We will acknowledge and back you in a flexible setting where welfare and diversity go beyond mere words.
• As part of our distributed team, we'll assist you in crafting the future you envision.

About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit .
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .
Referenced Salary Location Toronto, Ontario
Working Arrangement Hybrid
Salary range is expected to be between $86,250.00 CAD - $155,250.00 CAD
If you are applying for this role outside of the primary location, please contact for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.
Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.

Skills Required