Job Description

RBC Digital is a new kind of business - one that marries the strength of one of the world's most trusted and successful financial institutions with a mission to reimagine the role we play in people's lives - to move RBC 'beyond banking'. We're building a world-class organization focused on designing exceptional experiences, exploring new business models and creating exponential value. In 2021, we were named as one of the 100 Best Workplaces for Innovators and we're looking for team members with the curiosity to explore, the capabilities to build and capacity to help us deliver our mission.
What is the opportunity?
We are looking to expand our Digital Online banking Support team at RBC. If you are looking for an exciting, high growth opportunity with a leading financial institution that is accelerating cloud native development this could be the job for you. Are you looking for a chance to make a difference? Are you someone who embraces change?
We are looking for an SRE who exemplifies the attributes of a leader, mentor and decision maker. We are currently building out our SRE team, with the goal being to provide expertise and tooling to the Digital online banking team to manage the health, security, and availability of their applications in production. We work with other teams to provide guidance throughout the lifecycle of building, deploying, and operating the application.
What will you do?
Run the production environment by monitoring availability and taking a holistic view of system health
Build tools to manage platform infrastructure and applications
Debug production issues across services and levels of the stack and provide primary operational support and engineering for multiple large distributed software applications
Help drive SRE adoption and transformation by continuously looking for ways to automate existing operational processes
Improve reliability, quality, and time-to-market of our suite of software solutions
Measure and optimize system performance, with an eye toward pushing our capabilities forward, getting ahead of application team needs, and innovating to continually improve
Gather and analyze metrics from both operating systems and applications to assist in performance tuning and fault finding.
Partner with development teams to improve services through rigorous testing and release procedures.
Participate in system design consulting, platform management, and capacity planning.
Create sustainable systems and services through automation and uplifts.
Balance feature development speed and reliability with well-defined service level objectives.
Technical Leadership
Provide SRE thought leadership on squad level
Perform code and non-functional (performance, security, maintainability) reviews of all production bound SRE solutions
Help drive transformation by continuously looking for ways to automate existing processes
Run engineering mindset meetups accelerating breadth and depth of knowledge in community
Manage application assets and users (virtual machines, cloud instances, source code repositories, etc.)
Publish technical design for SRE solutions
Publish and/or review implementation plans for SRE solutions bound to production
Explore new capabilities and technologies to drive innovation (including coding and publishing how-to documentation)
Production Support
Run the production environment by monitoring availability and taking a holistic view of system health
Assist in incident management and problem management for applications in scope
Evaluate continuously - what went well, what went wrong, what can be done to improve and prevent in future
Maintain technology currency (perform server patching, certificate renewal, etc.) with keen eye on automating opportunities
Ensure availability and uptime of applications in scope, as per service level objectives
Ensure compliance of all systems and applications in scope, including maintaining segregation of duties
What do you need to succeed?
Overall 5-10 years of production support experience with various infrastructure technologies
Good overall understanding of networking related areas like certificates, load balancers etc.
3-4 years of experience as an SRE supporting cloud and legacy applications
Knowledge of cloud technologies - OpenShift, Kubernetes, Azure Kubernetes Service (AKS), Pivotal Cloud Foundry
Experience with the operational aspects of software systems such as monitoring, centralized logging, and alerting.
Knowledge of end to end application monitoring using tools like Splunk, Dynatrace
A proactive approach to spotting problems, areas for improvement, and performance bottlenecks
Strong understanding of Google SRE best practices
What's in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high performing team
A world-class training program in financial services
Job Skills Agile Methodology, Application Infrastructure, Group Problem Solving, IT Automation, IT Monitoring, Operations Support, Production Support, Software Development Life Cycle (SDLC), Software Engineering, Software Product Technical Knowledge, System Applications, Systems Software
Additional Job Details
Address: RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTO
City: Toronto
Country: Canada
Work hours/week: 37.5
Employment Type: Full time
Platform: TECHNOLOGY AND OPERATIONS
Job Type: Regular
Pay Type: Salaried
Posted Date: 2025-10-16
Application Deadline: 2025-11-27
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Inclusion and Equal Opportunity Employment
At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
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