Job Description

We are seeking an experienced and strategic Salesforce Technical Product Owner to join our dynamic team. The successful candidate will play a critical role in designing and implementing solutions that align with our business objectives. This role requires collaboration with development teams specializing in Sales, Service, Platform, and MuleSoft to deliver integrated and scalable solutions.

Position Responsibilities:

Solution Design and Architecture:

Design and architect scalable and robust Salesforce solutions that meet business requirements and align with guidelines. Develop comprehensive solution architecture documentation, including technical specifications, data models, and process flows.

Collaboration and Leadership:

Work closely with Salesforce development teams to reinforce cohesive solution delivery. Provide technical leadership and guidance to development teams, ensuring consistency to architectural standards and protocols.

Integration and Data Management:

Design and implement integration strategies using MuleSoft to connect Salesforce with external systems and applications. Lead all aspects of data migration activities and ensure data integrity and security across Salesforce platforms.

Technical Expertise and Development:

Stay updated with the latest Salesforce platform releases, features, and guidelines. Develop and maintain custom solutions using Apex, Visualforce, Lightning Components, and other Salesforce technologies as needed.

Quality Assurance and Compliance:

Ensure solutions meet compliance standards and are aligned with company policies and industry regulations. Conduct code reviews and provide feedback to teams to ensure high-quality work.

Business Partnership:

Collaborate with business partners to understand their needs and translate them into technical requirements. Communicate complex technical concepts clearly to technical and non-technical team members.

Continuous Improvement:

Find opportunities for process improvements and drive initiatives to enhance the usability, reliability, and performance of Salesforce solutions. Mentor and train junior team members, fostering a culture of learning and innovation.

Required Qualifications:

Bachelor's degree in Computer Science, Information Technology and/or equivalent experience Minimum 7 years+ of experience in Salesforce development and architecture. Strong expertise in Salesforce Sales Cloud, Service Cloud, and Platform. Demonstrable experience with MuleSoft integration and API management. Excellent problem-solving skills and ability to work under pressure in a fast-paced environment. - Strong communication and interpersonal skills.

Required Certifications:

Salesforce Sales Cloud


Salesforce Service Cloud


Salesforce Experience Cloud


Salesforce Platform Administrator

Preferred Certifications:

Salesforce Platform Data Architect


Salesforce Technical Architect


Salesforce Application Architect


Salesforce System Architect

When you join our team:

We'll empower you to learn and grow the career you want.


We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.


As part of our global team, we'll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.


It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com .

Referenced Salary Location

Waterloo, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$94,220.00 CAD - $174,980.00 CAD
If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.


Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.