Job Description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Senior Research Manager (Qualitative)
About the Role


The Advisors Research Center (ARC) is a global team of researchers within Mastercard delivering comprehensive research services to Mastercard's clients.




We are seeking a Managing Consultant to partner with Mastercard's Advisory and Consulting team and lead strategic research for our clients. In this role, you will lead a wide range of research initiatives across the full project lifecycle, from developing proposals to report delivery. Candidates for this position should have a deep understanding of the end-to-end research process for executing qualitative research and some experience with quantitative methodologies.




This role is an exciting opportunity for highly motivated and curious individuals to join a fast-growing, dynamic organization and work on a wide range of projects spanning multiple industries.









All About You


Self-starter - Internally-motivated who continuously strives to get things done well, regardless of challenges encountered.




Willingness to roll up your sleeves and help get the job done.




Thrive working in a cross functional environment where multiple team members and internal stakeholders are actively involved in projects




Successfully manage your time and any competing priorities to ensure deadlines are always met.




Naturally curious about why people think and act the way they do.




Willingness to learn new market research methodologies and to apply the latest, most effective techniques




Ability to analyze and synthesize information from multiple sources into a cohesive narrative.




Strong collaboration and communication skills to actively participate as a team member on client calls, internal team meetings, and workshops.




Ability to manage vendor relationships to ensure research is executed on schedule and within budget.




Enjoy working in a fast-paced, dynamic work environment









Qualifications & Skills




Experience managing all phases of the qualitative research process, including study design, discussion guide development, field/recruiting oversight, and report generation




Experience moderating IDIs, focus groups, and asynchronous methodologies with high skill, empathy, and composure to explore topics while keeping the discussion moving forward




Analyzing and synthesizing qualitative data from primary and secondary sources




Integrate with cross-functional teams; collaborate to seamlessly integrate qualitative insights with quantitative findings




Ability to troubleshoot and demonstrate creativity in solving complex issues that arise with regard to projects in an efficient and effective manner.




Drive successful project execution, collaborating with the Mastercard Advisors and ARC team members to coordinate project logistics and ensure all project deliverables are delivered to clients on time




Help lead and develop a team of talented researchers, providing training when necessary and giving meaningful feedback on all aspects of a project




Strong project management experience with the ability to manage several projects at the same time




Advanced Word, Excel, and PowerPoint skills required; knowledge of Project Management tools preferred









This role is not eligible for Mastercard's work authorization sponsorship. As such, candidates must be eligible to work in Canada, now as well as in the future, without employer sponsorship.
Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

Abide by Mastercard's security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and * Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.