Job Description

We're searching for a Senior Quality Assurance Analyst to join our Enterprise Project Management Office. Are you searching for new possibilities?

Westland Insurance Group Ltd has an exciting opportunity for a Senior Quality Assurance Analyst to join our growing team. We are seeking an experienced Quality Assurance professional to oversee all testing activities for a major enterprise telephony replacement project. The successful candidate will play a critical leadership role in ensuring the quality, stability, and performance of telephony systems, with a particular focus on platforms such as Genesys or similar solutions. This hybrid role is based out of our Head Office in Surrey, BC, and is a 12-month term opportunity.

Expected Compensation:

The expected hiring range for this role is $60,800 to $76,000 based on a 35-hour work week. Actual offered salary will depend on the successful candidate's qualifications and experience, as well as market conditions for the role, and internal equity.

Westland is committed to continuous learning where employees can grow their potential and write the stories of their careers. Financial assistance is available for approved work-related training/development courses leading to certification, and programs that offer professional development, including seminars and conferences.



Discover what's possible, with Westland.

The Westland story is all about growth, and that means plenty of possibility for everyone on our team. Every day, Westland proves that building a great business means taking care of communities, clients, and each other with equal commitment. As we continue to open new doors, we're inviting amazing people like you to join us.

As a Senior Quality Assurance Analyst, you will design and manage comprehensive test strategies, scripts, and execution plans, while working closely with project teams, vendors, and business stakeholders. This role requires strong expertise in test script writing, DevOps practices, and Telephony systems testing, as well as proven leadership experience

Interested in learning more?

Why you'll love Westland:

An open, flexible and welcoming workplace Plenty of opportunities to grow and learn Autonomy to drive your own success Be part of our inclusive culture, alongside an extraordinarily talented community of people with a wide variety of backgrounds A total rewards program that takes care of your financial, physical, and mental health Flexible paid Values Days to celebrate days important to you Paid Volunteer Days for employees as part of Amplifying Communities, a program to support causes that matter most to our employees and clients

Why we'll love You:

8+ years of QA leadership experience, including test planning, execution, and reporting Hands on expertise with telephony platforms (Genesys or comparable systems) Strong experience in test script development, execution, and automation Solid understanding of DevOps pipelines, CI/CD practices, and test automation tools Experience across multiple testing types: functional, non-functional, regression, integration, and performance Familiarity with SDLC methodologies (Waterfall, Agile, Hybrid) QA certification (e.g., ISTQB, CSTE) considered an asset Strong communication, organizational, and analytical skills Ability to thrive in a fast-paced, cross-functional project environment Post-secondary degree or diploma with a focus on adult education, instructional design, or related field

Once here, you'll:

Lead QA activities for the telephony replacement project, ensuring quality standards are defined and met throughout the lifecycle Develop and manage test strategies, plans, scenarios, scripts, datasets, and traceability matrices aligned with project requirements Oversee and execute manual tests, including unit, integration, functional, regression, end-to-end, performance, and security testing Provide leadership and mentorship to QA resources and coordinate testing efforts across teams and vendors Partner with vendors, business analysts, developers, and project managers to identify, triage, and resolve defects efficiently Lead defect management and ensure smooth delivery of tested stable solutions Support User Acceptance Testing (UAT) by guiding business testers and ensuring execution aligns with project timelines Implement and promote DevOps testing practices, automation frameworks, and continuous quality improvements Prepare and deliver test reports, defect metrics, and quality status updates to stakeholders Ensure QA processes align with organizational standards and industry best practices Act as the primary QA liaison in project and release meetings, providing expert input and guidance

#LI-VH1

#LI-Hybrid



Want to get to know each other better? Send your resume our way.



You belong here

We strive to be much more than a great place to work. Here, you join a collective of incredibly vibrant, purpose driven, and open-minded people. Every day, Westland proves that building a great business means taking care of communities, clients, and each other with equal commitment. You will be supported and respected for who you are and for the voice you add to the conversation.



At Westland, you will feel the power of community. Westland Insurance Ltd. is an inclusive organization that values diversity in its workforce. We listen, champion equity and diversity, and create safe welcoming spaces where everyone has a voice and is free to be themselves. Westland Insurance Ltd. encourages applications from all qualified individuals and will accommodate applicants' disability-related needs, up to the point of undue hardship, throughout all stages of the recruitment and selection process.



If you require a disability-related accommodation in order to participate in the recruitment process, please contact the recruitment team by email at careers@westlandinsurance.ca