Job Description

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Job Category Operations

Job Details

About Salesforce

We\xe2\x80\x99re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too \xe2\x80\x94 driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good \xe2\x80\x93 you\xe2\x80\x99ve come to the right place.

Department Description:
The Strategic Operations team in Salesforce\xe2\x80\x99s Global Public Sector Business Unit is a growing cross-functional team. We deliver efficient, proactive, and innovative operational processes, standardization and operational execution for new programs/products, and new go-to-market strategies supporting the growth of the Global Public Sector organization.

What we are looking for:
Want to be part of a front-line business unit working collaboratively with sales and technology leaders to help drive revenue in a supporting role? We are seeking a proposal professional responsible for supporting the coordination and content response development of public sector requests for information (RFIs), requests for proposals (RFPs), and other public sector procurement documents and unsolicited proposals for SaaS/PaaS solutions.

Role Description:
We are looking for an individual with great energy and initiative to provide RFx standard processes that value the time, skills, and experience of all the resources needed to prepare superior RFx submissions in support of public sector government customers in a shared services model. Work with a cross functional team of versatile individuals to overcome the daily challenges faced with navigating our business processes including maintaining and refreshing RFx processes where needed, co-delivering training webinars to our growing sales teams, and co-developing learning assets. Curate relevant content to support RFx responses and knowledge repository. Work with Sales team to assist with pre-position tools for seeding RFx process to help influence customer perception, improve RFx win rate, and avoid RFP process. This role requires equal parts organization, attention to detail, problem analysis and resolution, and ability to simultaneously handle a variety of requests/projects across a broad spectrum of topics with differing priority levels and deadlines. The ideal candidate must be customer service-oriented, able to work independently, comfortable operating with a high sense of urgency and agility, strong writing skills, enthusiastic about working in one of the fastest growing divisions within Salesforce, and driven to succeed within the demands of a fast-paced, high-growth and dynamic environment.

Your Impact:
Success will be measured by initiatives outlined in your yearly V2MOM (a very clear goal setting system everyone at Salesforce uses). As one of the most innovative companies in the world, we are also expected individually to supply to innovating in any area we work. Finally, we are a family culture organization and look to bring on great people who work well with others and love to celebrate success!

Responsibilities:

• Be a subject matter authority for all processes unique to the public sector marketplace related to formal RFx responses and other proposals.
• Responsible for supporting the coordination and content response development of public sector requests for information (RFIs), requests for proposals (RFPs), and other public sector procurement documents and unsolicited proposals for SaaS/PaaS solutions.
• Develop bid/response plan and schedule for all phases of the response development process.
• Handle/supervise all aspects of content preparation, revision, and submission; collaborate and coordinate inputs from sales, solution engineering, security, legal, and compliance teams; coordinate and communicate with responding partners where required; and coordinate internal content reviews with executive management and legal.
• Structure, write, edit, and format all types of response content (general, functional, technical), tailoring the content around the customer requirements, in a creative, compelling, and compliant manner.
• Participate in the development of written questions to seek clarification from procurement officials throughout the procurement process, and remain current on all amendments and modifications.
• Review and understand customer requirements. Conceptualize and write compelling response content using proposal boilerplate library and developing from scratch as required.
• Help educate the Sales, Solution Engineering, and other teams on the RFx process.
• Create and lead RFx boilerplate content repository and library of completed responses in multiple languages.
• Participate in developing and writing proposal win themes and executive summary sections.
• Ability to multi-task and perform in a fast-paced environment, working with a sense of urgency.
• Develop and share standard processes with team members to enhance the quality and efficiency.
• Able to lead complex processes, problem solve, adapt to change and communicate effectively with a range of collaborators.
• Establish relationships and work cross-functionally with a diverse set of business partners.

Required Skills & Experience:

• Location: Canada
• Fluent in speaking, writing, and reading English and French
• 5+ years of experience in a proposal development/bid management role selling products and services responding to government solicitations under a direct and indirect contracting model
• 5 years of experience in the technology consulting industry in a writing role supporting responses for government organizations
• Experience with technical writing for cloud Software-as-a-Service (SaaS), Platform as a Service (PaaS), or Infrastructure as a Service (IaaS) solutions.
• Bachelor\xe2\x80\x99s degree or equivalent work experience.
• Proficiency in the Microsoft Office Suite (Word, Excel, Power Point) and Google Suite (Gdocs, Gsheets, Gchat)
• Self motivated to excel in a remote position collaborating effectively with a remote team; possess the ability to work in a fast paced environment with changing priorities and deadlines.
• Ability to work occasional overtime if necessary.
• Knowledge and experience with APMP and/or Shipley standard processes for proposal development.

Desired skills:

• A broad knowledge of Salesforce applications is highly desired or transferable job experience for other, similar cloud-based solutions such as Microsoft, Service Now, or Oracle.
• Shown experience with Qvidian, RFPio, Avnio, Loopio, or similar proposal management software
• APMP certification
• PMP certification

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is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. does not accept unsolicited headhunter and agency resumes. will not pay any third-party agency or company that does not have a signed agreement with .

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