Job Description

Choose a workplace that empowers your impact.Join a global workplace where employees thrive. One that embraces diversity of thought, expertise and passion. A place where you can personalize your employee journey to be xe2x80x94 and deliver xe2x80x94 your best.We are a leading global real estate investor, developer and manager. We combine our capital with our capabilities to create real estate that strengthens economies and communities. By prioritizing people, partnerships and places, we generate meaningful returns for OMERS members, enhance value for our capital partners and create a brighter world for our customers.Join us to accelerate your growth & development, prioritize wellness, build connections, and support the communities where we live and work.Dont just work anywhere xe2x80x94 come build tomorrow together with us.Know someone at OMERS or Oxford Properties? Great! If you're referred, have them submit your name through Workday first. Then, watch for a unique link in your email to apply.Reporting to the Director, the Senior Property Manager (SPM) will oversee Scarborough Town Centre's operational team including Reception & Administration and Guest Experience with a particular emphasis on Tenant / Guest Relations. The SPM will maintain and improve the upkeep of the property by ensuring an efficient alignment of site level resources while collaborating with internal stakeholders during the implementation of corporate initiatives.Leading all employee engagement efforts to ensure a consistent and high level service and shopping experience, in the absence of the Director, the SPM is expected to assume the overall leadership of the Centre.Please note, this is a 14-month contract position with a possibility of extension depending on business needs.As a member of this team, you will be responsible for:Tenant / Guest RelationsAppropriately respond to and address daily inquiries, from both tenants and guests, regarding the propertys policies and procedures, and all other issues that may arise;Be involved in industry associations and community initiatives. Build and maintain strong relationships with stakeholders, tenants, union and non-union employees;Effectively manage tenant relationships by being responsive, diplomatic, and decisive in all interactions;Manage the coordination, completion and communication efforts in a timely fashion with tenants before, during and after tenant changes / updates and any other construction project or property updates.Guest Experience / Employee EngagementLead and direct property teams in the completion of their duties while ensuring those duties are constantly aligned with property objectives;Conduct regular property inspections;Facilitate and champion the property level employee engagement program to ensure a consistent brand experience at all levels of the Shopping Centre;Ensure Guest Experience initiatives are aligned with property objectives and national programs;Act as the liaison between property departments to ensure clear and consistent flow of communication is received and disseminated amongst team members.Office AdministrationOversight of the Property Administration team to ensure accurate and timely tenant documentation, billings and collection of receivables;Respond to and follow-up on all escalated legal and receivables issues / documentation;Ensure timely distribution for annual pre-bill and year-end billings;Oversee the accurate entry of leasing budgets and forecast.ReportingProvide guidance and coordination to all aspects of the multi-year budget preparation and regular forecasting, including a sustainable operating budget and capital plan;Collaborate with Leasing to provide information pertaining to market share, sales projections, and category analysis;Coordinate the preparation of monthly reports and assist the Director during quarterly corporate updates with co-owner and executive teams;Liaison with various departments (Legal, Marketing, Leasing, and Development) to ensure the Scarborough Town Centre brand and vision is maintainedTo succeed in this role, you will need:University degreeIndustry designation/s considered an asset (i.e.: RPA, CSM)5 years industry experience in a commercial property management roleRetail operations/property management experience considered an assetExperience working in a highly dynamic environmentExcellent written and verbal skillsExcellent teambuilding skillsTeam playerExcellent financial skillsThe standard verbiage we use for Excel, word, etc.Experience with direct reportsOxford's purpose is to strengthen economies and communities through real estate.Our people-first culture is at its best when our workforce reflects the communities where we live and work xe2x80x94 and the customers we proudly serve.From hire to retire, we are an equal opportunity employer committed to an inclusive, barrier-free recruitment and selection process that extends all the way through your employee experience. This sense of belonging and connection is cultivated up, down and across our global organization thanks to our vast network of Employee Resource Groups with executive leader sponsorship, our Purpose@Work committee and employee recognition programs.

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