Job Description

10+ Years of Experience
Hybrid

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We are seeking a highly experienced Senior Project/Program Manager to lead the end-to-end migration of legacy customer communication applications to Quadient's secure, cloud-based Inspire Evolve platform. The ideal candidate will have a strong background in managing complex software, application, and cloud migration initiatives, alongside proven expertise in program governance, cross-functional leadership, and large-scale technology delivery. This role requires strategic oversight, strong technical acumen, and the ability to drive digital transformation across multiple workstreams.


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Location:

Toronto, Canada


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Key Responsibilities:

Project & Program Leadership

Lead end-to-end delivery of a multi-phase migration program, ensuring alignment across technology, business, and operational teams. Develop and manage integrated project and program roadmaps, including scope, timelines, budgets, milestones, and dependencies. Oversee multiple project streams, ensuring consistency, quality, and alignment with strategic business objectives.

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Migration Strategy & Execution

Collaborate with technical architects and business analysts to define the application and data migration strategy for Quadient Inspire Evolve. Support data integration, workflow configuration, and batch processing design within the Evolve platform. Ensure smooth transition from legacy CCM platforms to Inspire Evolve with minimal business disruption.

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Risk, Issue & Change Management

Proactively identify, assess, and mitigate program-level risks, issues, and dependencies. Develop contingency plans and escalate critical risks where necessary. Coordinate organizational change management to support adoption of new processes and solutions.

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Stakeholder & Vendor Management

Facilitate clear communication with technical teams, business owners, executives, and external vendors. Manage relationships with Quadient representatives and other third-party partners. Ensure expectations are aligned and all stakeholders remain informed through structured governance forums.

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Team Leadership & Collaboration

Lead and mentor cross-functional teams including developers, data engineers, QA, and business users. Apply Agile, Scrum, or hybrid methodologies to drive iterative, high-quality delivery. Promote a culture of collaboration, transparency, and continuous improvement.

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Monitoring, Reporting & Governance

Track project and program KPIs, milestones, deliverables, financials, and resource utilization. Produce clear and concise executive-level reports, dashboards, and status updates. Establish governance structures to support decision-making and program oversight.

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Quality Assurance & Compliance

Ensure all deliverables meet organizational quality standards and adhere to security, compliance, and regulatory requirements. Validate that application and data migrations are complete, accurate, and fully tested.

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Required Skills & Qualifications

Experience

10+ years of IT project management experience, including 4+ years in application, software, or cloud migration projects. Proven experience delivering large-scale, multi-project programs in complex enterprise environments.

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Technical & Platform Knowledge

Exposure to Customer Communication Management (CCM) platforms; experience with Quadient Inspire Evolve is highly preferred. Ability to engage in technical discussions, interpret system workflows, and translate business needs into technical requirements.

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Project & Program Methodologies

Strong command of Agile, Scrum, Waterfall, SDLC, and PMLC frameworks. Experience managing hybrid delivery models.

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Tools

Proficiency in Jira, MS Project, Confluence, Azure DevOps, or similar project management tools. Experience with data visualization/reporting tools such as Power BI.

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Leadership & Soft Skills

Exceptional communication, stakeholder management, and negotiation skills. Strong strategic thinking, problem-solving abilities, and decision-making capability. Ability to manage ambiguity, navigate complex environments, and work under pressure.

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Education & Certifications

Bachelor's degree in Computer Science, Information Technology, Business, or a related field. PMP, Agile/Scrum, SAFe, or other relevant certifications are a strong plus.

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Send your resume at

hr@belwo.com

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