Job Description

JOB SUMMARY

This position supervises and manages the administrative and operational day-to-day activities for defined business lines on a local and/or regional basis. Operations may include: Finance, Human Resources, Digital & Technology, Research, Marketing, Facilities, and Administration. In partnership with local senior management, implements local strategic vision. Assures implementation of national operational strategies and coordinates efforts to integrate company services for clients, both internally and externally. Responsible for management of one or more offices. May manage other Office Operation Managers.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Manages the local finance/accounting operations in conjunction with regional/corporate finance, including accounts payable and accounts receivable. Conducts financial analysis, including monthly revenue and expense projections.

With local and divisional senior management, acts as a business partner for efficient and strategic operations of a local office handling day-to-day issues as they arise.

Responsible for a wide range of Human Resources activities for an office in coordination with Regional Human Resources including recruitment, selection, on-boarding/new hire orientation, training, performance management, and terminations.

Supervises the office support staff in the following areas: accounting, administration, word processing, and marketing.

In conjunction with regional marketing, ensures that all collateral, press releases and web publishing are in accordance with company standards. Works in conjunction with local Marketing Manager and regional/corporate marketing and communications to ensure effective marketing service delivery, business promotion, advertisement and public relations.

In conjunction with regional Research director, oversees research employees) to ensure that office priorities are met.

Directs the maintenance of listing and transaction files, ensuring compliance with local, state and federal regulations, Real Estate Commission rules and compliance with corporate policies. Maintains the facility, company records and fixed assets in conjunction with Corporate Real Estate.

Responsible for the Real Estate and Business licensing processes to ensure full compliance with state and local licensing requirements.

Manage and sets priorities for local D&T resources and assesses technology and associated training needs in conjunction with Corporate D&T to ensure the technology needs of office are met.

Manages the procurement and maintenance of office supplies and equipment and coordinates and maintains vendor service contracts in conjunction with the national procurement office.

May assist with facilities needs (including maintenance, access, new hire orientation) of other lines of business.

Other duties may be assigned.

SUPERVISORY RESPONSIBILITIES

Provides formal supervision to individual employees within multiple functional or operational areas. Approves subordinate\'s recommendations for staff recruitment, selection, promotion, advancement, corrective action and termination. Effectively recommends same for direct reports to next level management for review and approval. Plans and monitors appropriate staffing levels and utilization of labor, including overtime. Prepares and delivers performance appraisal for staff. Mentors and coaches team members to further develop competencies. Leads by example and models behaviors that are consistent with the company\'s values.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Applicants must be currently authorized to work in Canada without the need for visa sponsorship now or in the future

EDUCATION and EXPERIENCE

Bachelor\'s degree (BA/BS) from four-year college or university. Minimum of 6 to 10 years of related experience or minimum of 7 plus years experience including four years of management experience; or equivalent combination of education and experience. Experience managing office operations in a customer-focused service firm with multi-location structure. Experience in Finance, HR, staff management and facilities management required. Knowledgeable about Digital & Technology and Market Research.

CERTIFICATES and/or LICENSES

None.

COMMUNICATION SKILLS

Ability to comprehend, analyze, and interpret the most complex business documents. Ability to respond effectively to the most sensitive issues. Ability to write reports, manuals, speeches and articles using distinctive style. Ability to make effective and persuasive presentations on complex topics to employees, clients, top management and/or public groups. Ability to motivate and negotiate effectively with key employees, top management, and client groups to take desired action.

FINANCIAL KNOWLEDGE

Requires in-depth knowledge of financial terms and principles. Ability to calculate complex figures. Ability to forecast and prepare budgets. Conducts financial/business analysis including the preparation of reports.

REASONING ABILITY

Ability to solve advanced problems and deal with a variety of options in complex situations. Requires expert level analytical and quantitative skills with proven experience in developing strategic solutions for a growing matrix-based multi-industry sales environment. Draws upon the analysis of others and makes recommendations that have a direct impact on the company.

OTHER SKILLS and ABILITIES

Computer literate. Proficiency in Microsoft Office suite and other software. Knowledge of real estate terminology.

SCOPE OF RESPONSIBILITY

Decisions made with in-depth understanding and interpretation of procedures, company policies and business practices to achieve general results. Responsible for setting department deadlines. Errors in judgment may cause long-term impact to co-workers, supervisor, department and/or line of business. Responsible for management of multiple or single offices with 250 - 500 employees and revenue generation of $50 million to $100 million for the GBU and $20 million to $40 million for Advisory Services.

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