Job Description

The Company

Serving the People Who Serve the People

Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and their constituents together. We are on a mission to support our customers by meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.

Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers powering an unmatched Subscriber Network that uses our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve-driving meaningful change for communities around the globe.

Want to know more? See more of what we do .

Job Summary:

This Project Manager role lives within the customer engagement arm of the Granicus\' Digital Services Implementation Team and is a key member of the Implementation Services (IS) team. This team helps customers (government agencies) create valued online services, and partners with customers to enhance the way that government organizations support their communities through strategic experience management.

As a Sr. Project Manager, you will be key partner in the successful rollout of projects across our customer base. This role is perfect for an individual with a passion for helping customers reach their strategic objectives. Your role starts at project kick-off by providing the client with a project plan, oversight of discovery, and requirements gathering, and ensuring the client receives the appropriate training for their implementation - where customers are both enabled and encouraged to utilize the system to its fullest potential

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What your impact will look like

• Manage large customer projects during the implementation lifecycle
• Serve as the primary point of contact on large programs of work for high-touch clients, providing insights on system performance, best practices, and updates on state of account (status of enhancement requests, support tickets etc.)
• Prioritize initiatives based on business needs and requirements
• Serve as an advisor to the customer as they improve their online processes - keeping each personas experience top-of-mind at every turn
• Tracks progress against milestones, budgetary guidelines, or other performance indicators, and prepares reports for senior management.
• Create and maintain project plans, project status reports, and other relevant project documentation
• Identify potential implementation risks and mitigation - as early as possible
• Evaluate and assess customer business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions
• Enable customers to utilize the govService Product by creating project plans aligned to their implementation goals
• Participate in sprint planning, review, and retrospective meetings and provide feedback to the team
• Write user stories ensuring acceptance criteria are clearly defined and verify it matches the requirements
• Create test plans and facilitate user acceptance testing of custom-built services
• Collaborate and work closely with internal partners. You will be fostering relationships with coworkers across the company to support their efforts while delivering products

You will enjoy this role if you have:

• Minimum of 5 years of experience in program/project management, preferably in a customer-facing role
• Excellent communication and interpersonal skills with a proven record of accomplishment in building and maintaining strong relationships with clients.
• Ability to manage multiple projects and prioritize tasks to ensure deadlines are met.
• Strong analytical skills and experience with data analysis and trend analysis to identify opportunities and areas of improvement.
• Knowledge of project management tools, methodologies, and best practices.
• Ability to work independently and collaboratively within a team.
• Ability to manage conflict and influence decision-making at all levels of the organization.
• Strong organizational and planning skills with the ability to manage complex, multi-faceted projects.
• Proven experience in proactively gathering information about product performance, customer feedback, and market trends to identify areas of improvement and opportunities for growth.
• Solid understanding of Customer Relationship Management (CRM)
• Proactive and data-driven
• Demonstrate and ensure timely and thorough communication of strategy, deliverable status, and results
• You have a proven ability to flex between the technical and business sides of your brain - engineers and cross-functional team members alike love to work with you
• You can work with multiple cross-functional teams to build and evaluate business cases to support product investment decisions
• You have excellent communications skills - listening, verbal, and written
• You help drive your team\'s success, and are a self-starter

Bonus if you:

• Have served as a program manager for high-touch clients
• Possess a Project Management Professional Certification or Equivalent
• You have experience working with remote teams
• Have experience with city/county level planning, and possess an understanding of land-use regulations, zoning laws, and enforcement strategies
• Fluency in Canadian English and French is preferred

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Granicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status with regard to public assistance, familial status, military or veteran status or any other status protected by applicable law.

Granicus