Job Description

We are looking for a Project Manager who will oversee the full lifecycle of CRM and CX solution delivery across multiple divisions. This role requires strong leadership in change management, cross-functional collaboration, and the ability to drive complex programs with clarity and structure.
Type:
Full-time
Remote
Job ID:
JR - 96596
Technologies:
CRM
Salesforce
Locations:
Canada
United States

Job (Project) Description

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Customertimes is a global digital engineering, product development, and technology consulting company. Headquartered in New York, we have a team of 1300+ experts and offices in 12 countries.
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Requirements:

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Must-Have Skills & Experience

3+ years of project/program management in the CRM area or 3+ years in Salesforce transformations (multi-instance unified architecture); Experience in industrial environments (manufacturing experience is a solid advantage); Proven success leading global teams across time zones and business units; Strong grounding in change management frameworks (e.g., ADKAR); English communication skills (Full Business Proficiency).



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Soft Skills

Strategic Mindset: Understands the why behind the what; makes smart tradeoffs; Executive Fluency: Able to speak the language of CXOs and line managers alike; Calm in Crisis: Provides stability and focus during high-pressure escalations; Adaptive Leadership: Coaches diverse stakeholders through ambiguity and change; Delivery Ownership: Drives accountability with urgency, clarity, and structure. ?

Responsibilities:

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Lead end-to-end delivery of CX solutions (CRM, CPQ, Marketing Automation, etc.), consolidation, and business process harmonization across multiple divisions and solutions; Drive execution across discovery, design, build, and deployment phases, ensuring minimal disruption to operations; Act as a Change Management Owner, creating stakeholder alignment, adoption strategies, and a communication framework: Migration from on-premise CX solution to CX cloud, and from one CX solution to another; Transform processes during the migration/ transition delivery; Own RAID log, risk mitigation, and dependency tracking across global teams; Lead governance: chair program steering committees, phase gate reviews, and status communication; Partner with enterprise architects, product owners, and technical leads to ensure roadmap viability and system alignment. ?

What We Offer:

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Personal holidays; Health insurance in accordance with the CT Benefits Policy. 401k Plan from year two with Customertimes; Covered travel expenses; Home office expense reimbursement; Personal Development Plan (PDP), mentorship, and access to a wide range of educational material and certifications; A collaborative and innovative work environment; * Remote work opportunities and flexible hours.