Job Description

Location:
Calgary, AB, CA, T2G 1S5 Chilliwack, BC, CA Abbotsford, BC, CA Port Coquitlam, BC, CA Mississauga, ON, CA Surrey, BC, CA Langley, BC, CA Scarborough, ON, CA Richmond, BC, CA Burnaby, BC, CA White Rock, BC, CA Brampton, ON, CA Maple Ridge, BC, CA Coquitlam, BC, CA North York, ON, CA New Westminster, BC, CA East York, ON, CA North Vancouver, BC, CA Vancouver, BC, CA Toronto, ON, CA Etobicoke, ON, CA
Req ID: 50402
Jobs by Category: Technology Solutions
Job Function: Project Management
Status: Full Time
Schedule: Regular

Description

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Ready to grow a new business and transform an entire industry?

Join our team and what we'll accomplish together

TELUS is actively expanding through strategic acquisitions of Internet & Security companies, transforming industries while delivering enhanced value to our customers. By leveraging our premier networks, technology, and services, TELUS is bringing the power of integrated digital solutions to life for our customers through creative product and service offerings. We are seeking a forward-thinking individual with a passion for continuous improvement and delivering success to join our Post Acquisition Integration team as we continue to grow and rapidly evolve our portfolio.

Here's the impact you'll make and what we'll accomplish together

This is a career-shaping opportunity that will truly develop you into a business athlete by working in and across our end-to-end Internet & Security business. We operate in an ambitious start-up environment and collaborate with teams across multiple functions including Marketing, Product & Service Development, Contact Centers, Field Technicians, Application System Development, and Technology Strategy. With members of these teams, you will work on projects and support operations across multiple segments to deliver extraordinary customer experiences. Don't miss this opportunity to join a fast-paced, high performing, entrepreneurial team.

Here's how

As a Senior Program Manager on the Post Acquisition Centre of Excellence - PAI team, your primary responsibility will be driving the successful migration of acquired customers into the TELUS & Altima ecosystem. You will ensure that we deliver on our business objectives while delivering a best-in-class customer experience.





Key responsibilities include:




Developing and executing large scale programs and projects to migrate acquired customers and team members in consultation with stakeholders utilizing the TELUS fair process approach Collaborating closely with the seller to meet milestones and overcome obstacles Drive decisions on Interim & Day 2 support among all stakeholders Ensuring the alignment of all migration plans and tactics with the TELUS corporate, customer experience, and strategic priorities Supporting business case formulation and due diligence for future acquisitions by evaluating operational capabilities and integration requirements Accountable for meeting & exceeding the key strategic transformational and operational targets of your programs

Qualifications

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You're the missing piece of the puzzle

8+ years' experience delivering complex transformation programs involving business process engineering, systems development and implementation, and change management in a service delivery environment Proven track record and experience leading multiple acquisition dimensions: e.g. customer care, technical support, field technician operations, systems, deployment, central monitoring, guard response, field, care etc. Unsatisfied with the status quo and constantly on the lookout for industry best practices, technology trends, and customer experience opportunities to find and lead the next best transformation Able to drive alignment on key decisions across multiple stakeholders Experience working in a matrix structure using a network of departments to deliver end to end success Execution oriented and structured planning capabilities Excellent program and project management knowledge, skills, and experience Natural communication skills, the ability to succinctly and clearly explain tactical plans, expectations and strategy to front line teams and managers, as well as to your peers and supporting executives Passion for working in a dynamic, high performance culture Innovative and excited about pioneering a new business for TELUS Strong relationship management skills

Great-to-haves

Degree in business or technology e.g. engineering, computer science, MBA Experience with mergers & acquisitions or post-acquisition integration Knowledge and leadership experience within internet, digital services, or technology industries Project management certifications (PMP, Agile, etc.) Salary Range: $97,000-$145,000
Performance Bonus or Sales Incentive Plan: 15%
Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits such as:


Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family Flexibility to work in-office, virtually or a combination of both, based on the role's requirements Generous company matched pension and share purchase programs Opportunity to give back to communities in which we work, live and serve Career growth and learning & development opportunities to develop your skills And much more ...

A bit about us

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We're a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.


You'll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We're committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you're helping us make the future friendly.


Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.