Job Description

Position Type:

Full Time

Department:

IT - Technology Enablement

Work Location:

Markham, ON

Work Arrangement:

Hybrid

Work Hours:

Monday to Friday - standard business hours

Travel Required:

No



A proudly Canadian company, Sentrex Health Solutions is a fully integrated specialty distributor and patient support provider for pharmaceutical manufacturers, physicians, and their patients. We provide innovative solutions focused on ensuring patients have access and the support they need to maximize their treatment outcomes. We do this through strategic distribution models and patient support programs that are backed by powerful, integrated technology, a dedicated in-house creative agency, and experienced, cross-functional teams. Our core capabilities include

Specialty Pharmacy Services, Customized Solutions for Warehouse, Wholesale & Distribution, Patient Support Programs, Strategic Creative Services as well as HCP & Clinic Services.

Come and join our team! But first, let us tell you why we love working here:

We are 100% Canadian with locations across the country State-of-the-art facilities to provide high-quality products and services The opportunity to be a part of a winning, high-performing team Collaborative, engaging workplace culture - we are passionate about our people! Flexible working environment that promotes a healthy work-life balance Diverse and inclusive culture where your talent and commitment to excellence is welcomed and valued High-growth environment that provides opportunities for learning and growth supported by our Employee Development Program and industry-leading, in-house corporate training offered throughout the year

The Opportunity:

Reporting to the Product Manager, the Senior Product Support Specialist will own the way products are delivered to customers. You will own and improve end-to-end processes, manage multi-party dependencies, and liaise with stakeholders to deliver solutions efficiently and to ensure requirements are delivered in an organized and structured way for large-scale multi-product projects.



The ability to go deep on technological requirements and intersect that with business needs, build business cases for new technology, co-lead product initiatives with product owners, and deliver comprehensive documentation for requirements and launches are required for success. Sentrex aims to build and deploy applications that drive efficiency and coordinate our capabilities and services to help patients and physicians get access to care for specialty medications. As a Senior Product Specialist you will be integral in delivering the technologies that connect our ecosystem and differentiate Sentrex from the competition. The Senior Product Specialist will be accountable to develop business cases, document product initiative requirements, collaborate with stakeholders, and be the product expert across the organization.



We are looking for a highly accountable and organized individual with strong technical ability and the ability to work in a high growth-matrix organization. The ideal candidate will excel at managing multiple competing priorities while supporting Product Management and Software Development teams in the development of Sentrex's leading healthcare solutions.

A Day in the Life (What you will do here):

Act as a product and process expert within the company who is the point of contact for complex interdependent product-related questions with the knowledge and capability to train users and troubleshooting issues. Act as an advocate that articulates the business, client, technology, and external users to the greater product team as part of any product lifecycle activities. Support triage and document feature enhancement requests as needed. Support business case development for new capabilities from ideation, definition, solutioning, and delivery Liaise with internal partners to identify, define, and document product requirements, objectives, and scope. Work with cross-functional teams to improve process efficiencies through product enhancements and improve training and documentation. Create product communications for new product enhancements to ensure the successful adoption and usage of those enhancements for all impacted Provide product demos to introduce new functionality and to foster user Promote and advocate user adoption of Sentrex Other duties as assigned by your manager

What you need to ensure you are set up for success:

Ability to work independently with minimal managerial Critical thinking, judgement, strong analytical, conceptual, and problem-solving skills with a demonstrated track record of delivery on various design projects. Healthcare Business background with PSP (Patient Support Programs), Data & Analytics and/or Pharmacy background and/or Information Technology experience required. Bachelor's degree or at least 5 years of relevant experience in technical business facing role supporting technology enabled initiatives is an asset. Experience with the product lifecycle development process and product documentation is required. Solid organizational skills, including multi-tasking and time management in a fast-paced Proven customer facing and facilitation experience with Ability to prepare product documentation including business cases, business requirements documents, product requirements documents, user stories, for dissemination to impacted parties. Ability to take complex problems, break them down, and translate them into technical requirements to support software delivery. Strong interpersonal skills with ability to motivate and Impeccable written and spoken communication skills include being able to interview stakeholders to gain an understanding of their product needs. Excellent listening and facilitation skills In-depth knowledge of Microsoft Office tools particularly Word, Excel, and French language skills considered an asset

What makes you a great fit for this team:

Your commitment to providing a high level of service to your internal and external clients. You are highly adaptable with a track record of success during times of growth and organizational change. You have a proven track record of developing trust and influence at multiple levels. You demonstrate an impactful and candid communication style. You have exceptional organizational skills with the ability to build effective working relationships with colleagues, management, and stakeholders.

Why join Sentrex?

We value our employees! Our permanent full-time employees are provided with a:


Competitive Salary and generous vacation entitlement Wellness Program (5 paid days off for your well-being!) Paid Sick Days Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance Employee & Family Assistance Program RRSP Matching Program The anticipated base salary hiring range for this role is 75K to 87.5K annually. The final base salary will be determined based on relevant experience, skills, and internal equity.

Sentrex Health Solutions is proud to be an equal opportunity employer demonstrated by our commitment to diversity, inclusion, belonging, equity, and accessibility. We provide a safe space for all team members to express their individuality within our corporate culture.

We encourage you to apply and accept all applications. We realize that not every candidate will meet every single desired qualification. If your experience looks a little different from what we have identified and you think you can bring value to the role, we would love to learn more about you!

Accommodations can be made available upon request for those candidates taking part in the selection process.

Sentrex hiring managers may use artificial intelligence tools to assist them in the recruitment process.

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