Job Description

We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients.
At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC, please visit
What You'll Be Doing
Reporting to the Director, Commercial Banking Business Platform Management, you will support planning and execution of high complexity transformational projects in the Commercial Bank. You will be part of a team focused on the development, support and maintenance of Commercial Banking's Suite of Technology Applications. The suite of applications are used by the Line of Business for several purposes including for customer relationship management (CRM), managing pipeline and activities, monitoring of credit compliance, among others. The applications collect and store information for business analysis and decision-making. You will provide support across the initiative lifecycle such as business case drafting, leading stakeholder sessions, providing strategic recommendation, and programs and projects and other related activities.
At CIBC we enable the work environment most optimal for you to thrive in your role. You'll have the flexibility to manage your work activities within a hybrid work arrangement where you'll spend 2-3 days per week on-site, while other days will be remote.
How You'll Succeed
1. Work closely with the broader business team to ensure the creation and refinement of the Commercial Bank CRM / Salesforce application vision and roadmap. Identifying and prioritizing so that the right customer problems are solved in alignment with the strategic vision, competitive pressures and Business Case value drivers. Responsibilities would also include:

• Providing project management support within the Team
• Support the documentation of workflows including detailed activities, controls, and relevant documentation
• Provide recommendations for improvement, including process re-engineering and aligning activities with best-fit areas
• Supporting and monitoring shared mailboxes for Salesforce related questions

2. Support the Commercial Banking Business Platform Management team in the development and execution of application maintenance initiatives:

• Provide assistance on the management of assigned programs and tasks, including:

• Contributing to the orderly completion of assigned maintenance tasks relating to key activities:

• Business Planning Exercise
• Quarterly Release Planning
• Back log maintenance
• Ongoing and Ad-hoc Reporting etc.
• Project Management for Commercial Banking Application enhancements or upgrades, as assigned

3. Make recommendations to senior leaders on strategy and new initiatives, based on an in-depth understanding of the business/group.
4. Support the development and testing of applications as required: (i) support application development teams with interpreting business requirements and business rules; and (ii) support Quality Assurance teams with investigating and resolving variances from system integrated testing and user acceptance testing.
5. Support Change Management team with development and delivery of the content for the user training sessions for applications as applicable.
6. Maintain and review application user access controls and process for the Commercial Banking CRM (Salesforce) application
7. Manage business administration activities for assigned application
Who You Are

• You demonstrate experience in Salesforce Financial Services Cloud (FSC) / CRM platform.
• You have working knowledge of Commercial Banking's key priorities and initiatives to meet business objectives, as well as Commercial Banking's products and services, structure and operations. You have proficiency with CIBC's commercial banking applications and reporting systems.
• You have good interpersonal and teaming skills sufficient to interact with groups and individuals at various level.
• You are proficient with Microsoft Office tools, such as PowerPoint, Excel and Word.
• You have proficiency with CIBC's project management methodology, and awareness of Commercial banking product suite.
• You have strong relationship management skills. You have the ability to establish and build healthy working relationships and partnerships with clients (internal and external), vendors and peers.
• Requirements Analysis. You have knowledge of activities, tasks, practices and deliverables associated with eliciting and clearly defining and documenting required business functionality as well as information requirements.
• You are a problem solver. You have knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems.
• You have good project management skills, including project plan development, budgeting and scheduling skills.
• You are self-motivated, with the ability to operate independently
• You have strong communication and presentation skills to prepare material and deliver user training.
• Values matter to you. You bring your real self to work and you live our values - trust, teamwork and accountability.

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What CIBC Offers
At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.
We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
*Subject to plan and program terms and conditions
What you need to know
CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.
Job Location Toronto-81 Bay, 10th Floor
Employment Type Regular
Weekly Hours 37.5
Skills Analytical Thinking, Applications Support, Business Effectiveness, Client Service, Communication, Detail-Oriented, IT Roadmap, Process Improvements, Relationship Management, Salesforce Solutions, Strategic Management, Teamwork

Skills Required