Job Description

Senior Product Designer, Digital Platform and Innovation

Mississauga, ON, Canada \xe2\x97\x8f Virtual Req #959

Monday, May 29, 2023

Are you looking for more than a job? At World Vision Canada we offer challenging careers that change the lives of children all over the world and it will change yours too. Come and be part of a team of 400 Canadians with a vision for the world: Life in all its fullness for every child.

You will experience Christian faith in action helping to make real and lasting change in the lives of the world\'s most vulnerable children. Join the World Vision Canada team and be part of a powerful and effective force for good:

For Children. For Change. For Life.

Position: Senior Product Designer, Digital Platform and Innovation

Reports to: Head of Digital Platform
Head of Impact Value & Market-Creating Innovation

Position Term: Full Time Term - 12 Months

Primary Location: Mississauga, Ontario, Canada

Workplace Type: Remote (Within Canada)

Job Purpose:

The New Digital Platform (NDP) and Market-Creating Innovation (MCI) teams are at the centre of WVC\'s innovation hub. We are focused on building a digitally enabled organization and exploring new engagement and market opportunities to help everyone be a philanthropist. We work in agile with a lean startup approach and design thinking, asking our team of developers, designers, advisors, and experts to think beyond and find effective and efficient technology-infused solutions that put people at the centre of everything that we deliver. Our work will be instrumental in laying the foundation to build a new digital ecosystem for WVC.

As a Product Designer, your primary responsibility is to lead the design and development of digital initiatives that enables everyone to easily share their time, talents, and treasures to make a positive impact on the world. You are someone who gets excited about designing forward-thinking digital products in the non-profit space to help everyone be a philanthropist, and you have a tinkering mindset that will help you solve any design challenge.

Our designers amplify their learning through psychological and social dynamics, communities and networks, and systems and policy design, in addition to more typical design skills. Design plays an important role in product strategy and direction. From UX to UI, and everything in between, product design decisions are validated through A/B testing and user studies alike, as we emphasize rigour and empathy in equal measure. UX researchers apply mixed methods to explore product opportunities and undertake disciplined investigations to solve product questions. Brand design provides support to the company and product, helping us tell our story better.

You will work closely with the product owner, technical architect, and development team to define the user experience, design system, and visual design of the platform, ensuring that it meets the organization\'s goals, strategic priorities, technical constraints and, most importantly, user needs. Your role is critical in ensuring that the platform is user-friendly, accessible, and engaging, in conjunction with the development of a new brand identity that embodies our values.

You will be responsible for conducting user research, usability testing, and data analysis to inform the design process, and for developing wireframes, prototypes, and final design deliverables that effectively communicate the user experience. You will also be responsible for defining and maintaining the design system, ensuring that it is scalable and consistent across all platform features.

As a key member of the NDP team, you will help to identify and mitigate design risks, and ensure that the platform is launched successfully as defined by our mission and performance metrics. Your ability to think creatively, communicate effectively, and collaborate with cross-functional teams will be essential to the success of the platform and the incubator team.

Duties and Responsibilities:

• Work independently with minimal guidance to create holistic design solutions that are thorough and thoughtful.
• Work proactively to ensure project goals are met in a timely fashion.
• Translate design thinking into best-practice design processes, methodologies, and principles.
• Understand and operate under the lean startup model; in particular, the build-measure-learn cycle.
• Utilize the JTBD framework to ensure your design fulfills spoken and unspoken needs of the user.
• Develop user personas, journey maps, service design blueprints, information architecture diagrams, and other design artefacts based on the needs of the difference phases of a project
• Privilege a mobile-first approach to all your design solutions.
• Translate concepts into wireframes, low- and high-fidelity mock-ups, prototypes, and production-ready designs for development hand-off.
• Iterate designs via validated learning from product performance metrics.
• Plan and execute UX research to understand user expectations, behaviours and needs to validate and optimize design solutions.
• Establish and maintain a new design system to ensure design-dev alignment and to enable design consistency at scale.
• Win stakeholders over through effective communication and engaging storytelling.
• Apply inclusive design principles to ensure that designs adhere to accessibility and web standards (WCAG 2.0 AA)

Qualifications:

• Bachelor\'s degree or equivalent in human-computer interaction, UX design, or a related discipline.

5 years professional experience designing digital products and experiences, including digital platforms for mobile and desktop. * Hands-on experience collaborating with developers.

• Well-rounded design practitioner in visual design, interaction design, UI design, and UX design.
• Strong problem-solving and analytical skills.
• Excellent verbal, written, and visual communication skills.
• Proficiency in design tools such as Figma and Adobe CC.
• Experience working in a startup environment.
• Experience creating successful digital products from scratch.
• Technical knowledge in front-end development frameworks.
• Hands-on experience creating user research plans, recruiting participants, facilitating user research, analyzing findings and delivering insights.
• Experience leveraging AI in your design solutions and/or to augment your own work process

Why Consider Us?

• World Vision Canada has consistently been awarded Canada\'s and the GTA\'s top employers. Other awards granted are for financial transparency, marketing, customer service and for the work we do in the field.
• We are Canada\'s largest development, relief and advocacy non-profit.
• We embody an agile mindset here.
• We offer competitive pay and benefits. Our comprehensive health benefits start at day 1 which includes a Health Spending Account. We match pension contributions up to 6% and give up a top-up for pregnancy & parental leaves up to 25%.
• You get extra time off for restoration. We close for an additional day on long weekends, 6 times a year. You can get up to six weeks\' vacation, plus paid sick days, personal days & wellness days.
• We offer a family-friendly, caring, and flexible work environment.

#LI-Remote

We bring life-saving support in times of disaster. We help poor communities to take charge of their futures. We provide small loans and training that boost family livelihoods. We work with policy makers to change the way the world is run. Our Christian faith teaches us that every child, regardless of gender, faith or race, is a precious gift to the entire world - and that their wellbeing concerns us all. We shall never rest while children suffer in situations that can be changed.

Our Core Values: We are committed to the Poor. We are Christian. We are Stewards. We value People. We are Partners. We are Responsive.

Qualified candidates must be able to demonstrate a commitment to the core values and mission of the World Vision partnership.

World Vision Canada takes our Safeguarding responsibilities seriously and we provide an environment that is safe for our child and adult beneficiaries. We have strong recruitment procedures to make sure the safest and most suitable people work with the children in our programs. We provide our staff and volunteers with ongoing supervision, support and training in their work with child and adult beneficiaries.

World Vision Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Thank you for your interest; however only those applicants selected for an interview will be contacted.

Other details

• Job Family Strategy, Collaboration, & Innovation
• Job Function Individual Contributor
• Pay Type Salary
• Employment Indicator Fully Remote

• Mississauga, ON, Canada
• Virtual

World Vision International