Job Description

JOB INFORMATION
Requisition ID: 8063
Number of Vacancies: 1
Department: Service Planning and Scheduling (20000011) - Service Planning and Scheduling (30000009)
Salary Information: $101,719.80 - $127,218.00
Pay Scale Group: 10SA
Employment Type: Regular
Weekly Hours: 35 Off Days: Saturday and Sunday Shift: Day
Posted On: September 12, 2023
Last Day to Apply: October 3, 2023
Reports to: Manager - Service Planning

The Toronto Transit Commission (TTC) is North America\'s third largest transit system and has been recognized as one of the top places to work in the GTA. Guided by a forward-thinking strategic plan, the TTC\'s vision is to be a transit system that makes Toronto proud. The TTC\'s recruitment efforts are directly aligned to its mission of providing "a reliable, efficient, and integrated bus, streetcar and subway system that draws its high standards of customer care from our rich traditions of safety, service and courtesy."

General Accountability

Carries out research and special studies on various transportation related issues, methods and procedures and prepares reports as well as statistical data on short and long term effects and policy alternatives in each case. Monitors existing services, plans new routes and services, undertakes technical reviews and recommends changes to transit services in support of major projects. Supervises work of staff and provides technical expertise in coordinating major projects and research activities. Ensures highest levels of customer service and operational feasibility within available budget and adherence to policy guidelines. Responsible for developing operational standards to guide staff and proposes new solutions and prepares TTC\'s response to development projects.

Key Job Functions

• Maintain service quality and conformity with the budget, identify the best way to reallocate resources, as necessary to best serve customers within the budget and policy constraints established by TTC.
• Assist in development and maintenance of departmental information systems and computer modelling capabilities for transit planning and research applications.
• Liaise and consult with outside organizations, staff, impacted communities, government bodies or other agencies on policy related matters, special projects, results of studies, procedures, and approaches.
• Initiate, plan, co-ordinate and maintain quality standards for assigned service activities. Co-ordinate and maintain editorial and technical quality control on the reports and products from their respective area.
• Recommend research procedures, initiate the development of improved procedures and techniques, and ensure consistent internal procedures governing transit services.
• Undertake and co-ordinate special projects, requiring liaison with senior staff from within and outside the department, municipal staff and other personnel outside the TTC.
• Perform variety of data acquisition, system planning and cost- benefit analyses to ascertain the effectiveness of existing procedures in support of departmental activities. Prepare proposals for new policies and recommend changes.
• Supervise the work of assigned Transit/Operational Planners to provide technical guidance and expertise and co-ordination of major projects and research activities.
• Prepare and review comprehensive reports and recommendations on a wide range of operational and service planning issues. Write variety of reports documenting the results of analysis and recommendations including changes in policies and procedures.
• Develop and deliver speeches and presentations to TTC Management and external groups, monitoring and reviewing reports and agendas of various City standing committees for matters of importance to TTC.
• Demonstrates behaviours that support diversity, inclusion, and a respectful work and service environment that is free from discrimination and harassment. Helps to remove barriers and accommodate employees and customers (within their area of responsibility) in accordance with TTC\'s commitments and obligations under the Ontario Human Rights Code (OHRC) and Related Orders, the Accessibility for Ontarians with Disabilities Act (AODA), and TTC\'s policies.
• Candidate will be required to participate in the TTC Customer Service Ambassador Program.

Skills

Manage projects

Demonstrate specialized expertise and knowledge in the assigned field

Communicate in a variety of mediums

Apply analytical skills

Plan and organize activities / projects to meet section and organizational goals

Gather information and conduct research

Education and Experience

• Completion of a post-secondary college diploma or university degree in a related discipline or a combination of education, training and experience deemed to be equivalent combined with several years of related work experience, including demonstrated experience in urban transportation planning.

Additional Requirements

• Highly developed skills in the areas of customer service planning, and the design of efficient transit services, optimizing the use of resources and transportation planning.
• Strong familiarity with the needs of customers who use transit as a primary means of personal travel and the role of transit services in the community.
• Sound knowledge of research methods and techniques and proficient in the use of quantitative methods of analysis
• Ability to manage complex projects and special studies, and have well-developed analytical, project management, organizational, interpersonal, oral communication, presentation, and report-writing skills.
• Familiarity working with various Microsoft Office tools (e.g. Word, Excel, Power Point, etc.). Experience working with other graphics-related software would be an asset (e.g. Adobe Illustrator, Corel Draw, ArcGIS, etc.)
• Must have or rapidly acquire a comprehensive knowledge of the Ontario Human Rights Code and Related Orders including disability accommodation and accessibility requirements pertaining to passengers and employees.

The TTC is committed to upholding the values of equity, diversity, anti-racism and inclusion in the delivery of its services and in its workplaces. The TTC is committed to fostering a diverse workforce that is representative of the communities it serves at all levels of the organization, and supports an inclusive environment where diverse employee and community perspectives and experiences bring value to the organization. The TTC encourages applications from all applicants, including members of groups with historical and/or current barriers to equity, including but not limited to, Indigenous, Black and racialized groups, people with disabilities, women and people from the LGBTQ(IA+) community. The TTC values and supports an inclusive and barrier-free recruitment and selection process. Accommodations for applicants are available upon request throughout the recruitment and selection process, including for those who identify as having a disability. Please contact Talent Management at (416) 393-4570. Any information received related to an accommodation will be addressed confidentially.

The TTC\'s policy prohibits relatives of current TTC employees from being hired, assigned, transferred or promoted into positions, where there is a conflict of interest due to a relationship. Should you be selected for an interview, you will be required to disclose the name, relationship and position of any relative who is a current TTC employee.

We thank all applicants for their interest but advise only those selected for an interview will be contacted.

Toronto Transit Commission