TD Description
Tell us your story. Don\'t go unnoticed. Explain why you\'re a winning candidate. Think "TD" if you crave meaningful work and embrace change like we do. We are a trusted North American leader that cares about people and inspires them to grow and move forward. Stay current and competitive. Carve out a career for yourself. Grow with us.
Department Overview
At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long- lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our customers and small businesses achieve their financial goals. We are looking for brand champions, relationship builders, and leading professionals with an understanding of market and economic trends that can build legendary customer experiences. Join TD Canada Trust and think like a customer, act like an owner, innovate with purpose and execute with an impact.

Do you enjoy making a real difference in peoples\' lives by helping them build their savings and realize their dreams? Do you thrive in managing and growing customers\' portfolios by providing dedicated relationship management, financial support, and exceptional customer experience? If so, we have an excellent opportunity for you. As Senior Personal Banker Trainee, you will build, deepen and maintain positive customer relationships by asking thoughtful financial questions to help customers meet present needs and future goals. In this role, you would be responsible to:

• Offer complex financial advice to customers on a diverse range of investment, credit and other solutions in order for them to meet their personal and business financial needs
• Attract customers through prospecting and supervise the advice team to achieve business goals growth
• Build and improve customer financial confidence by answering their queries appropriately while having good judgement and discretion in confidential matters
• Discuss portfolio updates and suggest personalized opportunities to customers and partners while representing TD in the community
• Assist in maintaining professional space in common and advisory areas
• Ensure completed documents, transactions and business processes and procedures are consistent with relevant regulations
• Stay updated about emerging issues and industry code of conduct to mentor team as team leader on banking solutions and processes for resolving customer issues and escalating matters where required
• Achieve and improve service level agreements of the team by identifying operational improvement opportunities and providing appropriate recommendations
• Help build a fair and positive work environment where the team can openly report challenges and exchange ideas, knowledge and skills to achieve common goals

Job Requirements

• High school diploma with over 1 year of relevant experience
• Completion of CSC and CFSA
• Post-Secondary or Undergraduate degree in related field is an asset
• Sound knowledge of advanced investing and credit processes, banking solutions and concepts in order to provide personalized advice to customers in a fast-paced work environment
• Proficiency in software tools including MS Office, and internet application
• Sound understanding of key business drivers to achieve operational objectives
• Tactful and diplomatic communicator able to exchange ideas and information with customers, partners and management in a concise and logical way

Inclusiveness
At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.
Job Family
Retail Sales & Service
Job Category - Primary
Retail Banking - Financial Services
Job Category(s)
Retail Banking - Financial Services
Hours
37.5
Business Line
TD Canada Trust
Time Type
Full Time
Employment Type
Regular
Country
Canada
**Province/State (Primary)
Ontario
City (Primary)
Mount Forest
Work Location
174 Main Street South (Mount Forest)
Job Expires
07-Apr-2023