Job Description

Oak View Group:
Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. Position Summary:
Utilizing independent judgment, the Sr. Operations Manager supervises and coordinates the day-to-day operations of the facilities, including set-up/changeovers. Provides planning, direction, and leadership to subordinates, assuring the highest quality service program. Ensures an effective and cost-efficient program by controlling departmental operating budget. Provides highly responsible staff assistance to the General Manager/AGM/Director of Operations.
This role pays an annual salary of $50,000-$75,000 CAD
Benefits for Full-Time roles: Health, Dental and Vision Insurance, Pension matching, and Paid Time Off (vacation days, sick days, and 11 holidays)
This position will remain open until November 28, 2025. Responsibilities:
Job Functions:

• Oversee the daily operation and maintenance of the SOEC
• Plan, direct and coordinate the set-up and tear down of facility equipment for all events and hockey games
• Provide management of services and personnel involved in event and hockey game setup/tear down operations for the facility
• Assist in the development and implementation of goals, objectives, policies, and priorities of assigned programs and functions
• Ensure compliance with event worker orders and relevant building and fire code regulations
• Ensure compliance with the departmental standards and reporting requirements
• As directed, conduct a variety of industry related operational studies; recommend modifications to programs, policies, and procedures as appropriate; implement approved modifications
• Maintain cost records of work performed, materials used and prepare cost estimates as requested; prepare accounting for services rendered that are to be used in event settlement
• Assist in the development and administration of the Operations Department budget; forecast additional funds needed for staffing, equipment, materials, and supplies; monitor and obtain approval for all /setup related expenditures; receive and maintain supplies; make recommendations for, and implement approved budget adjustments as necessary
• Oversee the hiring, training and scheduling of operations part time staff
• Plan, direct, coordinate, and review the work plan for setup personnel; assign work activities, projects and programs; monitor work flow; inspect work product of subordinates to ensure accuracy and timeliness of completion; meet with staff to review and evaluate work products, methods and procedures and to identify and resolve challenges
• Provide and coordinate staff training and safety programs; work with employees to correct deficiencies
• Receive and maintain supplies
• Maintain storage areas and equipment in designated areas in a neat and orderly manner
• Periodically conduct inventory of all equipment
• Operate a wide variety of equipment used in the daily operations of the facility such as high lifts, fork lifts, vans, housekeeping equipment etc...
• Establish and maintain a cooperative working relationship with those contacted in the course of work: staff, contractors, facility users...
• Attend meetings representing the Operations department
• Work effectively in a service oriented environment subject to frequently changing priorities
• Work a flexible schedule including early mornings, days, evenings, overnight, weekends, holidays, extended (long) work days and extended number of days
• Perform other duties as assigned

Qualifications:
Qualifications:

• Minimum of 4+ years of increasing responsibility and experience in event setup in an arena, sports complex, convention centre, hotel or other public assembly facility.
• Minimum of 4-6 years of supervisory responsibilities
• Minimum High School Diploma or Equivalent. Post-secondary level education an added asset.
• Knowledge and experience of operational activities at public assembly facilities including but not limited to event setup/change overs, venue maintenance, hockey operations, event presentation and production
• Knowledge of fire and public safety regulations
• Strong leadership qualities, with emphasis in working with and training "casual" staff
• Excellent communication skills both written and verbal
• Possession of, or ability to obtain a current CPR/First Aid certificate
• Possession of valid drivers license
• Possession of or ability to obtain fork lift/high lift operators certification
• Working knowledge of the proper use and maintenance of hand and power tools related to job functions
• Familiar with terminology used in entertainment and convention settings
• Knowledge of customer service practices
• Must have computer skills in Microsoft office applications and word processing, spreadsheets, databases, presentation, and internet software

Physical Demands:

• While performing duties of this job, employee is required to stand, walk, climb stairs and ladders; work from heights; sit; use hands to finger, handle or feel objects, tools or controls; reach within hands and arms; talk and hear.
• Employee must occasionally lift and/or move up to 50 pounds.
• Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Strengthened by our Differences. United to Make a Difference:
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Skills Required