Job Description

What is the opportunity?
The Senior Wireless Analyst will be supporting the implementation of Cisco and Meraki Wireless based with ClearPass and Cisco Switches in highly available production networking environment. Designing RF coverage using Ekahau to model floors and using Airwave and DNAC for monitoring and reporting. Also, very good understanding of TCP/IP and DHCP/DNS are a big plus.
This position would also provide an escalated point of contact for technical networking support, primarily for the NOC/L1 network operations staff.
What will do you do?

• Provide support to Network Operation team in resolving various Wireless related issues.
• Utilizes all available resources to perform troubleshooting e.g. documentation, contacts, etc.
• Manage problems according to ITIL Problem Management Process.
• Participate in audit and provide evidence for audit closures.
• Identify any major operational/networking problems to the Telecom Development team with possible recommendations for solution.
• Report issues to Telecom management and representatives of affected businesses.
• Set follow up times for all Incidents, so that recovery can be achieved within severity guidelines
• Follow up with service partners when status not provided within guidelines and escalate when necessary
• Interface with business and service partners to coordinate change activities.
• Initiate change control tickets and produce detailed execution documents.
• Follow-up on success of change activities.
• Work to 100% change success with 0 unplanned downtime resulting from planned changes.
• Ensure documentation is current as it relates to changes made, ie. PRP docs, diagrams etc...

What do you need to succeed?

• Ensure that all change activities are reviewed, and assigned with change implementers.
• Follow-up on success of change activities.
• Work to 100% change success with 0 unplanned downtime resulting from planned changes.
• Ensure documentation is current as it relates to changes made, ie. PRP docs, diagrams etc...

Must haves:

• 4 year degree in engineering, computer science or any relevant subject
• Deep knowledge about Cisco wireless integration with DNAC (catalyst Center)
• Experience migrating from other wireless platform (Meraki) to Cisco based controllers.
• Cisco switching and VLANs
• Deep understanding of the RF design and management

Nice to haves:

• Cisco certification in wireless
• Silverpeak experience
• Ekahau wireless design and site survey

What's in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Flexible work/life balance options
• Opportunities to do challenging work
• Opportunities to take on progressively greater accountabilities
• Access to a variety of job opportunities across business and geographies

Job Skills Network Operations, Network Services, Problem Management, Telecommunications
Additional Job Details
Address: 330 FRONT ST W:TORONTO
City: Toronto
Country: Canada
Work hours/week: 37.5
Employment Type: Full time
Platform: TECHNOLOGY AND OPERATIONS
Job Type: Regular
Pay Type: Salaried
Posted Date: 2025-10-31
Application Deadline: 2025-11-14
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Inclusion and Equal Opportunity Employment
At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
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