Job Description

Trevor Frances Recruitment is seeking a dynamic individual to join an award winning Canadian residential mortgage lender obsessed with customer satisfaction. They are focused on providing brokers with the best experience when it comes to funding their prime mortgage files. A focus on relationship building, best in market tech, and an all-star team to take the file from start to finish and beyond. They have partnered with all 3 mortgage insurers, and will be offering insured, insurable, and uninsurable products.

Purpose of Role:

The Senior Mortgage Underwriter is the primary point of contact for all originator interaction. Further, they are responsible for the review, processing and approval of mortgage applications, ensuring strict adherence to their residential mortgage underwriting policy, procedures, and applicable guidelines.

Responsibilities:

Deliver an exceptional customer service experience in every interaction


Investigate, evaluate, negotiate, and approve or decline applications based on authorized lending limits and within their Underwriting guidelines and current legislation


Assist other Underwriters and Fulfillment with questions or concerns


Build, maintain and enhance customer service levels. Verify and validate customer eligibility and material risk documentation for accuracy while mitigating any concerns surrounding suspected misrepresentation


Gather any necessary information required to coordinate and analyze credit applications and ensure consistent, objective, and sound credit decisions in a high-volume environment


Analyze and submit recommendations regarding credit applications which exceed their authorized limit


Analyze and submit (where applicable) applications requiring Mortgage Insurer approval, in compliance with guidelines


Verify data and information on mortgage applications and credit bureaus to ensure accuracy


Ensure the attainment of service standards for processing applications in accordance with company policies and procedures


Resolve any escalated credit issues, reply to internal and external client queries, and communicate credit decisions


Keeps up to date on applicable legislation, as well as on the company's policies, programs, procedures, and mortgage insurer policies


Ensure awareness and compliance with all aspects of the QA program


Continuously learn, adapt, engage, and grow in your role and as an integral part of the organization

Regulatory:

Complete all mandatory training, specifically:


Regulatory

Privacy

Compliance and risk management

AML/ATF

Quality Assurance

Act at all times in accordance with Strive's risk appetite as defined by the RMUP

Confidentiality:

Maintain employee, customer and partner confidentiality

Competencies:

Post Secondary is an asset


Must have previous single family residential mortgage underwriting experience


Previous experience developing and maintaining positive broker relationships


Detailed working knowledge of principles of residential mortgage underwriting and risk management, as well as real estate markets nationally


Demonstrated ability to flourish in a high-volume environment


An ability to quickly assess and make accurate decisions


Commitment to grow as an individual by constantly learning and staying on top of industry changes


Strong working knowledge of all 3 Mortgage Insurer programs and guidelines


Positive attitude and commitment to drive company growth with exceptional customer service, strong team collaboration and sound credit decisioning

Employment Type:

Full time with regular working hours - currently remote

What is offered:

They offer competitive pay and perks, that include, but are not limited to:


Competitive base salary and discretionary incentive pay


Vacation, Paid time off, and holidays


Competitive benefits package that starts immediately


A fun and welcoming learning environment to help you grow


Working 1-1 with senior management and industry leaders


Training and development catered to your career development needs



Trevor Frances is a specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer permanent job opportunities in many different industries.