Job Description

One of our banking clients is looking for a Senior Manager (TPS Policies, Procedures and Forms)
Duration: 12 months Contract with potential of extension
Hours: Monday -Friday 8.30am- 5:00 pm
Location: Toronto, ON (Hybrid)
Working hours: 8am - 5pm (normal office hours)\'The start date of this job is flexible and in order to find the best candidate the job may remain open much longer than the date mentioned on this posting... or you may be asked to start sooner than the expected start date if you are able to do so !\'Please read the job description below. If this interests you, please send a MS-Word version copy of your resume (ASAP) along with a telephone contact number: E-mail to padhikari@teamrecruiter.comPlease mention the job title above in the subject line
The recruiter in charge of this role is PrakashAfter you have submitted your resume via e-mail please complete the application for this specific job by clicking \'Submit Your Resume for this Job\' at the bottom of this page to match your resume to the job.If you are interested in further opportunities, why not also do a general registration in our database. By visiting our website and clicking on \'Database Registration\'If you do not think you are a match for this opportunity, but know someone who is, feel free to forward this email to them and you will be eligible for a referral bonus upon a successful hire.
Requirements:
ROLE MANDATE
This role is accountable for managing Treasury Payment Services Product Policies, Procedures and Forms including customer agreements and required disclosures. The role is responsible for updating, publishing and maintaining product policies, procedures and forms working with TPS Product Managers, Corporate Policies and Procedures team (Corporate P&P) and business, operations, risk and compliance partners across the Enterprise where required.Ability to develop an in-depth understanding of products, processes and regulation through a briefing that can be evaluated and then documented in a clear and easy to understand policy, process, standard, or manual.
Analyze requirements to understand content, assess impacts on all TPS and bank existing P&Ps and on other TPS initiatives, ensuring engagement of any additional stakeholders as necessary.
Develop clear and concise P&P documentation, operational procedures and communications to provide TPS-wide and bank users with effective information that increases their knowledge of TPS products, services and processes; assists them in providing a high level of customer service ensuring legal and legislative requirements are met.
Champion our vision by ensuring policies, procedures and forms reflect a great customer and employee experience; are written in a clear and concise way. Coordinate change management including regulatory requirements and disclosures working with TPS and bank partners.
Support TPS Product Managers and partners on what is required to ensure that all P&P and communications requests are addressed with an effective and efficient information development process, improving the speed with which all change requirements are completed.The role effectively achieves this mandate by applying excellent organization and documentation skills, sound business judgment and strong customer (internal and external) focus with a collaborative mindset and approach. The individual works closely with TPS Product teams (Deposits, Payables, Receivables) and other partners in TPS including Client Service & Implementation, Change Management and Risk & Compliance. Building effective relationships and collaborating is also required with Corporate P&P and various stakeholders across the business and corporate functions in the execution of this mandate.KEY AREAS OF ACCOUNTABILITY
A. Planning, Organization and Counsel
B. Write and Edit
C. Process Simplification and Efficiency
D. Change Management and Execution
E. Risk Management and Regulatory ComplianceA. Planning, Organization and Counsel
Lead TPS P&P reviews, change management and maintenance process with Product owners, Client Service & Implementation, Risk & Compliance and bank partners.
Provide ongoing consultation to TPS Product teams and coordination of documentation requirements/changes with impacted stakeholders and subject matter experts, e.g. Legal and Anti-Money Laundering.
Plan and organize annual and off-cycle reviews, placement of content.
Determine and manage cross impacts/change with other TPS P&Ps, process documentation and forms, particularly Client Service & Implementation.
Establish feasibility and deliver on requested timeline for publication.B. Write and Edit
Translate TPS product, process and complex information into high quality P&P documentation and communications that are clear, concise and targeted to the appropriate audience in anticipation of their information needs and delivered in a timely fashion.
Develop and implement P&Ps, Circulars and TPS Operating Procedures in line with agreed upon commitments and timelines while not compromising the bank\'s standards for publication and approvals.C. Process Simplification and Efficiency:
Provide input to improvement and simplification of process documentation that includes using technology to innovate, create user friendly easy access tools, forms, etc. that optimize efficiency.D. Change Management and Execution:
Facilitate the approval and sign-off processes with Corporate P&P, TPS Product/Risk & Compliance and other relevant line of business and operational partners.
Manage communication of changes collaborating with all parties to solve issues and provide solutions to support execution.E. Risk Management and Regulatory Compliance
Identify existing and potential risks; provide guidance and support in developing controls and processes to manage and mitigate risks; escalate probable issues of materiality for timely resolution.
Understand TPS policies & procedures and external regulatory and compliance requirements, monitoring for adherence with TPS and Bank Risk & Compliance teams.
Escalate and resolve governance issues with TPS Product and Risk and Compliance teams in a timely manner.
Qualifications:
KNOWLEDGE AND SKILLS
A. Knowledge:
Business degree or equivalent. A degree or post-graduate diploma in communications, journalism, English, or related discipline is recommended.
5+ years\' experience distilling technical and complex information into easy-to-understand policies and procedures.
Strong business and documentation fundamentals including understanding process design and efficiency.
Project & Process coordination and managementB. Skills:
Superior written and verbal skills
Strong influencer, process expert and problem solver
Effective and timely issue management and resolution skills (proactive and persistent)
Clear and effective communicator and takes responsibility for understanding and helping others
Able to exercise independent thought and judgment
Leadership, interpersonal and relationship management skills; ability to influence stakeholders
Strong project and change management skills
Results oriented and able to manage multiple competing tasks and meet deadlines in a fast-paced environment without compromising the quality and integrity of deliverables
Ability to work independently and collaboratively (team player)
Experience with standard office software, including Word, PowerPoint, Excel, SharePoint, and Outlook.
Bi-lingual (English and French) an asset.Please note that this is the most up to date version of job description available at this time - During Client Interview you will receive additional information - variance may apply !When you have some time please register in our database (5 minutes process) to be considered for future openings; the link is available on our website at http://www.teamrecruiter.com in the Candidate section. Please follow us on LinkedIn at https://www.linkedin.com/company/teamrecruiter.com/, or on Twitter at https://twitter.com/TeamRecruiter.We thank all applicants for their interest. Only those who meet the qualifications will be contacted through telephone/email. You are encouraged to register with us in our database to be considered for future positions available.Have a great day.At Teamrecruiter.com we offer some of the most highly qualified professionals in the workforce. We dedicate an industry trained recruitment specialist to the following areas: IT, Finance, Admin, Sales, Executive Search and Contractors. If you would like to learn more about our full-service recruiting firm please visit our website at Error! Hyperlink reference not valid..CAMSC and ACSESS certified\'...All Offers are conditional on Client Post-Offer Conditions being met and removed by end client prior to written offer signing\'\'Please note that emails from our Recruitment Firm may inadvertently be sent to your Spam Folder. When contacted regarding an employment opportunity, please keep an eye on your Spam/Junk Folder to avoid missing important communication.\'THE EMPLOYER OF RECORD FOR THIS ROLE WILL BE TEAM RECRUITER / SE.Accommodations are available upon request for all individuals with disabilities taking part in the recruitment and selection process.

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