Job Description

Emergency Medical Care Inc. (EMC) is a wholly-owned subsidiary of Medavie Health Services that manages and operates ground ambulance, air medical transport and medical communications operations in Nova Scotia through a performance-based contract with the provincial government\'s Emergency Health Services (EHS) division and the Department of Health and Wellness. EMC also operates TeleHealth 811 Mental Health and Addictions for Nova Scotia and Prince Edward Island for the Department of Health.

EMC delivers a high-quality pre-hospital care program and Telehealth service to Nova Scotians every day. We achieve this through more than 1,400 employees, including highly-trained paramedics, nurses, medical communication officers, and support staff.

As an employee of EMC, we are accountable to our patients and coworkers by participating in and supporting all safety-related initiatives and acting in a manner that fosters a culture that focuses on patient safety and a healthy, safe and respectful workplace.

Job Title: Senior Manager, System Support and Safety

Department: Logistics and Supply Chain

Competition: 85592

Internal/External: Both

Employment Type: Full Time

Location: Dartmouth, NS

Salary: Competitve Compensation

Reports To: Executive Director of System Support & Safety

What you\'ll do

Responsibilities

Reporting to the Executive Director of System Support & Safety, the Senior Manager is responsible to lead staff, systems, and special programs to meet the performance requirements of service delivery for the provincial EHS system. Major components of this position include establishing overall service direction in the four areas of System Support: Logistics/Facilities/Materials Management, Fleet Services, Occupational Health & Safety (OH&S)/Business Continuity, and Information Technology; and assessing and improving overall provincial system performance, both tactical and strategic planning, to meet company goals and objectives.

Key aspects of this position include ensuring optimum system support service delivery with a focus on improving and sustaining consistent best practices in respect to departmental policy development, integration and collaboration with other EMC Divisions and Departments, general oversight of system responsibilities falling within the four areas of System Support. Key to the success of this role are the ongoing business relationships with external partners and other healthcare system stakeholders and vendors as it relates to contract management, service delivery and maintaining a high level of customer satisfaction. In conjunction with the Executive Director of System Support & Safety this position leads all departmental budgeting including budget maintenance, forecasting, monitoring of fiscal responsibilities, and compliance.

As a key member of the Senior Management Team (SMT) this position will maintain, develop, and grow the departments business and operational functions including linking strategic growth objectives to day-to-day operations.

The position entails but is not limited to the following:

• Provides leadership, direction support and advice to the Manager of Logistics, Facilities & Materials Management, Manager of Fleet Services, Manager of Information Technology, and the Manager of OH&S & Business Continuity in their respective areas.
• Ongoing performance management and staff development with management team and staff.
• Establish service direction on all areas in System Support & Safety.
• Leads all departmental operating budgets including, but not limited to, annual budget preparation, monitoring and budget variance management.
• Oversees, monitors, and evaluates the decisions and actions which have a direct impact on the organization procedures, cost control measures and increased efficiencies.
• Collates reports provided by management team and monitors monthly, quarterly and annual reporting dashboards and metrics supporting all areas of System Support & Safety.
• Drives employee attraction, retention, and engagement strategies for System Support & Safety consistent with our commitment to employee engagement.
• Oversees the development and implementation of System Support & Safety strategic business plans.
• In consultation with the Executive Director of System Support & Safety establishes Divisional organizational structure and determines short- and long-term resource requirements necessary to achieve objectives.
• Coordinates and manages the System Support & Safety on-call duty manager schedule and provides "acting" coverage and support for the Executive Director of System Support & Safety.
• Provides overall leadership and direction to the Manager of Logistics, Facilities & Materials Management, on the management of medical supplies, medications, company inventory asset, lease and lease renewal, facility maintenance and repair, facility strategic planning, facility efficiency program plan, along with the annual department strategic business planning.
• Provides overall leadership and direction to the Fleet Manager in the management of Fleet Services, including, but not limited to the leadership of direct reports, fleet readiness inventory management, and quality assurance and liaising with the EHS system vehicle manufacturer.
• Provides overall leadership and direction to the Manager of OH&S & Business Continuity in the overall management of implementation strategies for EMC Safety Programs, Business Continuity, System Support special projects and the Provincial Scheduling Department to ensure meeting the results and include appropriate cost-effective controls and regular monitoring and follow-up on measurements company-wide.

What you\'ll need

Qualifications

Education & Experience:

• At least five to ten years\' experience in Business Leadership field or equivalent Health Administration Leadership field.
• Minimum five years in a progressively responsible leadership position as it relates to process improvement, strategic planning, data gathering, outcome evaluation, project management and leadership.
• Post-secondary education from an accredited college or university with a degree in business or health administration, or equivalent experience.
• Possesses a valid Nova Scotia Motor Vehicle Class 4 driver\'s license in good standing.
• Experience or certification with the Business Continuity an asset.
• Experience and understanding of the ambulance industry and various business functions such as EMS operations, fleet management, facility management, human resources, finance, materials management, and CQI an asset.
• A thorough knowledge of Canadian health and emergency management models, federal and provincial legislation, federal EP programs/departments, and public safety programs.
• Experience with strategic and business planning processes an asset.
• Experience in championing excellence in customer/patient service an asset.
• Prior experience in budgeting and budget management is a requirement.

Knowledge & Skills:

• Solid leadership abilities with a strong focus on team building and staff engagement.
• Experience in championing quality initiatives across multiple and diverse organizations.
• Experience in Emergency Communications in a tactical environment.
• Excellent verbal, written and presentation skills; solid consultative skills.
• Demonstrated self-starter, decision maker and problem solver.
• Strong computer skills with knowledge of MS Office applications with a demonstrated ability to generate and create reports and dashboards for department performance monitoring.
• A high quality of customer service.
• Able to multitask and manage multiple projects and initiatives.
• Displays an overall aptitude for negotiation and dispute resolution skills.
• Exercises a significant degree of discretion and independent judgment as the position has the autonomy to make decisions based on the organization\'s goals and philosophies.
• A strong sense of teamwork, presenting a professional image and exhibiting a solid work ethic.
• Knowledge and/or expertise in information technology, finance, and human resources an asset.

A little bit about us

Emergency Medical Care Inc. (EMC)

Emergency Medical Care Inc. (EMC) is a wholly owned subsidiary of Medavie Health Services (MHS) that manages and operates ground ambulance, air medical transport and the medical communications operations in Nova Scotia through a performance-based contract with the provincial government\'s Emergency Health Services (EHS) Operations division and the Department of Health and Wellness.

Are you interested? Work With Us

What we offer:

• Salary: Commensurate with qualifications and experience.
• Opportunities for growing within.
• Paid vacation and holidays.
• Competitive employee benefits program.
• Complimentary parking.
• Located on a bus route.

#CBM1

EMC falls under the Nova Scotia provincial protocol for mandatory COVID-19 Vaccination. In accordance with this mandate, subject to any approved accommodation, all new employees hired or existing employees (applying for new positions) will be required to be fully vaccinated against COVID-19. For clarity, "fully vaccinated" means 14 days or more after receiving the number of doses or combination of doses of a vaccine approved by Health Canada or local public health agencies in the jurisdiction in which they will be employed.

Our goal is to be a diverse workforce representing the citizens we serve. We are committed to building an inclusive team that represents a variety of backgrounds, cultures, races, perspectives and skills. We encourage applications from all qualified candidates, including women, persons of any sexual orientations and gender identities and/or expressions, Indigenous persons, African Canadians, other racialized groups, and persons with disabilities. Candidates who identify as being from any of these groups are encouraged to voluntarily self-identify.

Medavie Blue Cross