Job Description

Application Deadline: 05/30/2023

Address: 33 Dundas Street West

Job Family Group: Customer Solutions

The Senior Manager, Strategic Programs & Partnerships will primarily be responsible for the management of the bank\xe2\x80\x99s suppliers as it pertains to Home Financing products, lending legal documentation, policy alignment and ensuring business plan expectations are achieved with additional focus on strategy, customer experience, efficiency, compliance, innovation, continuous improvement and risk management. In addition, the role is responsible for optimizing the use and mix of appraisals for Home Financing transactions, ensuring the bank is selecting the most effective approach to meet business needs, improve the client experience, and effectively manage risk. The role requires extensive stakeholder management both internally at BMO, to ensure a collaborative approach is taken with Home Financing\xe2\x80\x99s partners, as well as externally, with BMO\xe2\x80\x99s Appraisal Management Company (AMC) and title insurance partners.



Maintain specialized knowledge of lending products to provide value-added consulting to colleagues on an ongoing basis

Act as a leader providing insights and coaching to address non-routine, potentially high impact, systemic business needs of customers.

Apply a comprehensive, conceptual & practical understanding of issues raised for both business and technical situations, from problem identification to measuring the effectiveness of implemented solutions.

Act as a leader both within the lending team and externally, providing technical guidance and professional advice on complex & conceptual issues.

Operate with considerable independence in identifying and addressing policy and product implementations and customization requirements to meet customer needs.

Strategic insight \xe2\x80\x93 have a compelling vision and engaging others in achieving it, providing thought leadership, and consistently striving to find new ways to do things better.

Demonstrate the ability to understand, define and deliver a superior customer experience.

Oversee initiatives across lines of business that impact employee capability requirements and front-line productivity.

Collaborate with other stakeholders to develop strategic direction on strategies and initiatives.

Maintain specialized knowledge to provide value-add propositions in regard to relevant practices, principles & technologies within the mortgage industry.

Cross Functional Relationships

Specialized Sales Group

Retail, Business Banking, NA Treasury and Payment Services Operations (RBTPO)

Distribution Channel Operations (DCO)

North American Customer Contact Centre (NACCC)

Consumer Credit

Credit Risk

Personal Sales Force Effectiveness (PSFE)

Risk, Compliance and Legal

Technology and Operations

Key Accountabilities

Oversee management the Bank\xe2\x80\x99s relationship with the AMC and other service providers

Product SME for projects and initiatives

Risk management and compliance activities specific to product portfolio

Legal and lending documentation

Qualifications

Knowledge

Product fundamentals; including understanding the design and how the product works (policies and procedures), knowledge of the delivery infrastructure systems and the system linkages underlying.

Consumer / commercial credit experience a strong asset

Risk management

Minimum 5-10 years of experience related to residential valuation, appraisals, or residential real estate

In-depth knowledge of real estate principles and procedures, and property appraisal approaches

Proficiency in Microsoft Suite of products such as Excel, Word, Power Point and Access

Professionally designated to act in the capacity of a real estate appraiser is an asset

Product management and risk management knowledge is an asset

Skills

Strong cross functional collaboration / Relationship building

Strategic & analytical thinking

Problem-solving

Time Management

Strong communication & Influencing skills

Deep knowledge of CCAPS / CFS / MDIF

Ability to multi-task, and manage multiple priorities

Financial acumen

Project management

Qualifications

Possess advanced knowledge of mortgage products and related industry practices

Extensive knowledge of lending and credit risk and the associated processes and policies.

Possess a university degree in business/commerce, finance and / or 5 \xe2\x80\x93 7 years\xe2\x80\x99 experience in product management and/or consulting.

We\xe2\x80\x99re here to help

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one \xe2\x80\x93 for yourself and our customers. We\xe2\x80\x99ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we\xe2\x80\x99ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at .

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other\xe2\x80\x99s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

BMO Financial Group