Join an industry leader and make a positive change in the sustainable use of the worlds natural resources. Together, we will transform the business and drive the industry toward a greener future.

At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey and are encouraged to realize your potential. This is your invitation to rise above the possible.

Job posting end date: 06/28/2024

Introduction

We are seeking a Manager, Technical Sales Support Life Cycle Service to join our Life Cycle Services (LCS) Team. You will be responsible for managing, supporting, and developing the Technical Sales Support (TSS) LCS team in North and Central America (NCA). The primary focus for this role lies in defining, estimating, proposing, negotiating, and selling of LCS offerings. LCS offerings consist of converting customer needs into a bespoke technical and commercial solution that delivers a desired outcome. In this position, you will report to VP, Commercial Support and Strategy

This position is mainly located in Lachine. QC, but we are happy to offer flexible working arrangements, including hybrid options. however, it involves up to 30% domestic travel.

Team you belong to

You will join a team of Life Cycle Service experts requiring a strong understanding of Metsos aftermarket portfolio and efficient coordination of support from related Metso product lines. Moreover, the role is responsible for the maintaining the order intake and growth forecast along with retaining existing business when contracts near expiration.

What youll do

Manage, support, and develop the TSS LCS team in NCA.
Define LCS concepts collaboratively with the respective sales organizations to meet customers needs or desired outcomes.
Support the TSS team in creating LCS estimates and proposals using appropriate Integrated Service Solutions (ISS) templates.
Ensure that the LCS offerings prepared by the team are technically, commercially, and legally acceptable to Metso.
Negotiate LCS offers with support from Site Account Manager and Legal Team while ensuring Metso must have clauses are respected.
Drive contract renewals collaboratively with the respective sales organization to ensure existing business is retained.
Ensure any deviations to Metso must have clauses get approved appropriately.
Work closely with Business Line heads for customization of commercial terms.
Building, developing, and maintaining relationships with internal stakeholders such as but not limited to the Sales Organization, Product Lines, ISS Organization, Legal, etc.
Travel on short notice to meet with customers is at times required.

Who you are

Experience in contract negotiations.
A proven track record of selling complex solutions.
A strong understanding of executing complex solutions.
Must be capable of effectively and accurately working on several projects at one time, and organizing, prioritizing tasks, decision making and working in a fast-paced environment.
Capability to articulate and communicate topics within the area of expertise to all levels of the organization with appropriate business acumen.
Ability to collect data & information to make strategic analysis & recommendations.
A high level of computer skills is essential - Excel, Word, Power Point, Salesforce, SAP, etc.
Valid passport for international travel and drivers license for local travel must be maintained.
Must be fluent in English and French.

What's in it for you

Wellbeing and safety - benefit from occupational healthcare, generous benefits plan, healthy living rewards, mental well-being services, on-site gym, meal benefits, car/bicycle benefits, and engagement surveys.
Annual bonus - global incentive programs tied to business and performance targets.
Hybrid working possibilities - while we are big advocates of meeting and collaborating in person, we believe in fostering a flexible work environment.
Extensive learning opportunities - ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities.
Worldwide support - leverage our network of peers across the world, offering valuable assistance. We get things done together, through open and honest communication.
A thriving culture - we are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential. A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together.

Get in touch

Want to rise above the possible with us? Click Apply now to leave your application.

How to join - Working at Metso - About Metso - Diversity and Inclusion - Meet our people

Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.

Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers\' energy and water efficiency, increase their productivity, and reduce environmental risks with our product and process expertise. We are the partner for positive change.

Headquartered in Espoo, Finland, Metso employs over 17,000 people in close to 50 countries and sales for 2023 were about EUR 5.4 billion. The company is listed on the Nasdaq Helsinki. metso.com, x.com/metsoofficial