Job Description

What is the Opportunity?
Reporting to the Sr. Director, Cyber Operations Risk Management Operations(RMO), the Senior Manager, RMO - Documentation Writer and Governance will provide a service in support of all the Cyber Operations (CO) internationally. With strong technical writing experience and expertise, you will partner closely with stakeholders within the CO teams to assist in the creation of Process and Procedure documentation and deliver compliance risk reporting to all of Global Security.
What will you do?

• Lead and support a service to document process and procedure across Cyber Operations
• Drive results and hold stakeholders accountable to complete Risk Controls create and review
• Provide advisory services to documentation and risk controls
• Work with our AI partners to assist teams in new technology advances around documentation
• Support teams throughout the lifecycle of their technical controls.
• Create and provide risk governance reporting to Global Security.
• Identify ongoing process improvements, operational gaps, and potential risk remediation steps.

What do you need to succeed?
Must Have:

• University/College graduate or equivalent.
• Expertise in technical documentation such as- process/procedure documentation
• Excellent written and verbal communication skills.
• Strong stakeholder and relationship management skills.
• Keen attention to detail with an aptitude for problem-solving, challenging the status quo, and thinking outside the box.
• Effective time management and organization skills with the ability to multi-task and flexibly adapt to changing priorities.
• Strong technical writing skills with the ability to distill complex technical details into concise, consumable language.
• Solid Microsoft Excel
• Passionate about IT Risk Management.

Nice to Have:

• Professional designation or certification such as Certified Technical Writer.
• Experience with AI and it's applicability to technical writing.
• Strong experience responding to and/or participating in regulatory requests and exams.
• Institutional knowledge and familiarity with RBC policies and standards.

What's in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services
• Flexible work/life balance options
• Opportunities to do challenging work

#LI-POST
#TECHPJ
Job Skills Collaborating, Critical Thinking, Cyber Security Management, Data Mining, Decision Making, Detail-Oriented, Information Security, Information Security Management, Information Technology (IT) Risk, Information Technology Security, Interpersonal Relationship Management, IT Standards, Organizing, Procedural Documentation, Risk Management, Technical Writing, Time Management, Verbal Communications, Workflow Analysis
Additional Job Details
Address: 16 YORK ST:TORONTO
City: Toronto
Country: Canada
Work hours/week: 37.5
Employment Type: Full time
Platform: TECHNOLOGY AND OPERATIONS
Job Type: Regular
Pay Type: Salaried
Posted Date: 2025-11-28
Application Deadline: 2025-12-12
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Inclusion and Equal Opportunity Employment
At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
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