Job Description

About the Role

Are you a bilingual (French and English) sales and operations pro who loves growing retail accounts, solving problems, and making things happen? Do you thrive in a fast-paced environment where every day is a chance to collaborate, innovate, and deliver excellence? If yes, we want you on our team!

As our

Senior Manager, Retail Development & Operational Excellence

, you'll be the driving force behind retail growth and seamless sales operations. You'll work closely with our Sales Director, supporting major accounts, developing new business opportunities, and ensuring our products reach customers smoothly and efficiently. And yes--you'll also be a key player in keeping our team motivated, organized, and performing at its best.

What You'll Do

Own and grow key retail accounts--be the go-to expert for your clients and build lasting relationships. Lead exciting business development initiatives--spot opportunities and turn them into results. Manage the full sales cycle from pricing and negotiation to delivery--making sure everything runs like clockwork. Support and inspire the sales team--share your knowledge, coach where needed, and help everyone shine. Partner with the Sales Director on strategy, planning, and continuous improvement projects. Dive into market trends, customer data, and operational metrics to help the team make smart, informed decisions. Optimize internal workflows to keep operations smooth and customers happy. Represent the company at client meetings, trade shows, and industry events--be our brand ambassador!

Who You Are

Bachelor's degree in Business, Marketing, or related field (required). Proven experience in account management and customer service.

Bilingual (French and English) - mandatory.

Strong communication, analytical, and problem-solving skills. Calm under pressure, able to juggle multiple priorities like a pro. Comfortable with numbers and unit conversions. Spanish is a plus!

Work Setup

Hybrid: 3 days in the office, 2 days remote.

Training:

Full-time on-site for the first

8-10 weeks

to get you fully up to speed.

Why You'll Love It Here

Join a positive, energetic team where collaboration, growth, and having fun while delivering results are all part of the daily vibe. Bring your skills, ideas, and energy--we'll give you the space to grow, lead, and make an impact!

Type d'emploi : Temps plein

Lieu du poste : Teletravail hybride a Sainte-Eulalie, QC