Job Description

Questrade Financial Group (QFG), through its companies - Questrade, Inc., Questrade Wealth Management Inc., Community Trust Company, Zolo, and Flexiti Financial Inc., provides securities and foreign currency investment, professionally managed investment portfolios, mortgages, real estate services, financial services and more. Questrade uses cutting-edge technologies to develop innovative products that give customers better, more affordable ways to take control of their money.



We are everything a traditional financial institution is not. At QFG, you will be constantly moving forward, bringing the future of fintech into existence. You will be a part of a collaborative team that cares deeply about our mission and each other. Your team members will help you conquer challenges, push boundaries and discover what you are truly capable of.



At QFG, we have a culture of innovation where technology serves people--both our team and our customers. We see AI as a collaborative and transformative enabler, and we are seeking forward-thinking individuals who can effectively integrate it into their daily work. The ideal candidate will be a catalyst for change, helping us use AI to create a more efficient and rewarding employee experience while also developing cutting-edge solutions that delight and serve our customers. Join us in shaping a future where AI empowers our team to do their best work and helps us deliver unparalleled customer experiences.

This is a place where you can explore, discover and learn with continuous growth. As a diverse and inclusive place to work, with a hybrid working environment you can unleash your creativity and curiosity with no limits. If you share the same sense of infinite possibility, come shape your future at QFG.



What's in it for you as an employee of QFG?

Health & wellbeing resources and programs Paid vacation, personal, and sick days for work-life balance Competitive compensation and benefits packages Work-life balance in a hybrid environment with at least 3 days in office Career growth and development opportunities Opportunities to contribute to community causes Work with diverse team members in an inclusive and collaborative environment

We're looking for our next Senior Manager, Reconciliation, Payments and Controls. Could it be you?

The Senior Manager, Reconciliation, Payments and Controls is responsible for overseeing the reconciliation, payments processing, and controls framework for various banking products, with a focus on credit cards and other products. This role ensures the accuracy and integrity of financial transactions, mitigates operational risks, and ensures compliance with regulatory requirements, particularly those set by OSFI.

The Senior Manager, Reconciliation, Payments and Controls is a key leadership role within the Bank Operations department, responsible for the management and oversight of the reconciliation and payment functions, ensuring timely and accurate processing of transactions, and maintaining a strong control environment. The Senior Manager will lead a team responsible for daily and periodic reconciliations, identifying and resolving discrepancies, and improving processes. This role requires a strong understanding of banking operations, payment systems, and regulatory requirements, as well as the ability to manage risk and implement effective controls.



Need more details? Keep reading...

In this role, responsibilities include but are not limited to:

Managing the end-to-end reconciliation process for various banking products, including credit cards, ensuring all accounts are reconciled accurately and in a timely manner. Overseeing the processing of payments, ensuring accuracy, efficiency, and compliance with internal policies and external regulations. Designing, Developing, implementing, and maintaining internal operational accounts & settlement flows for effective balance management. Developing, implementing, and maintaining robust internal controls to mitigate operational risks and ensure the integrity of financial data. Identifying, investigating, and resolving reconciliation discrepancies and payment exceptions, implementing corrective actions as needed. Ensuring compliance with OSFI guidelines and other relevant regulatory requirements related to payments and reconciliations. Leading and mentoring a team of reconciliation and payment professionals, fostering a culture of accuracy, efficiency, and continuous improvement. Developing and maintaining documentation of reconciliation and payment processes and procedures. Identifying opportunities to automate and improve reconciliation and payment processes to increase efficiency and reduce errors. Preparing and presenting reports on reconciliation and payment activities to management. Collaborating with other departments, including Finance, IT, and Audit, to ensure seamless operations and effective issue resolution. Managing relationships with external vendors and service providers related to payment processing.

So are YOU our next Senior Manager, Reconciliation, Payments and Controls? You are if you...

Hold a degree in Finance, Accounting, Business Administration, or a related field Hold a professional accounting designation (e.g., CPA, CA, CMA) Have 7+ years of experience in bank operations, with a focus on reconciliation, payments, and controls Have in-depth knowledge of payment systems (e.g., SWIFT, ACH, etc.) and credit card processing Have a solid understanding of accounting principles and practices Have experience with banking software and systems Have strong knowledge of banking operations, payment systems, and reconciliation processes Have excellent analytical and problem-solving skills with keen attention to detail Have a solid understanding of financial controls and risk management principles Have experience with automating operational processes Have knowledge of efficient data management and reporting tools (e.g., PowerBI) Have solid understanding of OSFI regulations and other relevant regulatory requirements Have proven leadership and team management skills Have excellent communication and interpersonal skills Have the ability to work under pressure and meet deadlines Are proficient in relevant software and systems Have strong organizational and time management skills

Sounds like you? Click below to apply!

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At Questrade Financial Group of Companies, with multiple office locations around the world, we are committed to fostering a diverse, inclusive and accessible work environment. This is an environment where individuals are treated with dignity and respect. Here, the unique skills and experience you bring will be valued. You will be supported and motivated, so that you can harness your unlimited potential. Our team reflects the diversity of the communities we serve and operate in. Having a collaborative and diverse team helps us push boundaries to bring the future of fintech into existence--not only for the benefit of our customers, but for those who build their career with us.



Questrade Financial Group of companies Applicant Tracking System utilizes artificial intelligence (AI) for application screening. The AI system operates on predetermined criteria, with final decisions subject to human review.



Candidates selected for an interview will be contacted directly. If you require accommodation during the recruitment/selection process, please let us know and we will work with you to meet your needs.