Job Description

Req Id: 427978
Connection is everything. It drives us to innovate, explore, and stay close to what matters to us most. At Bell, we're building a more connected future through world-class networks, AI-powered solutions, and digital experiences that elevate how people live, work, and play every day.
We believe in empowering people. That's why we equip our teams with cutting-edge technology, AI tools, and a collaborative environment that supports creativity and growth. Want to be part of a diverse team where your work makes a real impact? If you're inspired by innovation that advances how people connect and transforms what's possible, you belong on #TeamBell.
On the Bell Business Markets team, you'll be a vital part of making innovation happen for enterprise-scale customers. You'll deliver advanced solutions in areas such as IoT, Mobility/5G, Cloud, Cyber Security, Voice, Collaboration & Contact Centre and Internet & Private Networks.
At Bell, your skills and expertise will help set us apart as we continue to be the leading provider of digital connections and next generation services to businesses and governments.
Summary
A strategic business unit of Bell Business Markets, the Bell Public Safety Group (PSG) specializes in the design, build, delivery, and 24/7 support of software dispatching and NG9-1-1 solutions to Public Sector organizations.
Reporting to the Senior Manager of the Bell Public Safety Group, the successful applicant will manage a team of software developers and support specialists in the delivery and maintenance of software solutions and services to our customer base.
We are looking for an innovative, talented, and team-oriented manager who thrives in a fast-paced environment and embraces the constant change within the IT industry.
Key Responsibilities

• Manage team resources to fulfill the delivery and change management of PSG's installed base of public safety products and solutions.
• Manage site support issues and escalations for installed base.
• Project reporting and schedule tracking for multiple projects utilizing a matrixed pool of resources.
• Coordinate definition of scope and estimates for customer requested deliverables and target product releases.
• Prepare monthly project billing submissions.
• Invoice tracking and reporting.
• Develop a solid working relationship with key customer contacts by regular interaction with them, and managing expectations of the products and services delivered and their value through professional, quality customer service.
• Accountable for chairing regular customer meetings (e.g. status meetings, ticket reviews), taking minutes and action items, discussing issues and progress, and coordinating relevant reports.
• Working closely with the PSG Management team to identify opportunities for growth, to drive process efficiencies, and to determine business priorities.
• Ensure all solutions and team practices comply with public sector procurement processes, privacy laws, and security standards.

Critical Qualifications

• 7-10 years of Project Management experience in the software and/or IT service delivery with a strong customer focus and solid understanding of how customer requirements dictate service delivery
• Proven ability to lead and motivate teams in a fast-paced, dynamic environment.
• Experience managing software deployments/rollouts
• Experience with ERM and workflow tools

Education/Certifications:

• College diploma or university degree (preferred)
• PMP in good standing

Preferred Qualifications

• Understanding of financial management principles
• Solid organizational and planning skills
• Strong knowledge of Microsoft Office suite including Excel
• Mastery of MS Project, SharePoint
• Sharp analytical skills
• Ability to prioritize and manage competing deliverables for both external customers and internal stakeholders
• Ability to adhere to tight deadlines
• Knowledge of Windows Server and Windows Desktop Operating Systems
• Knowledge of Public Safety emergency response environments
• IT sales experience, proposal experience
• Experience with GOC contracts
• Experience with hiring and managing contractor resources

Additional Requirements

• Understanding of software development life cycle methodologies
• Knowledge of ITIL
• Familiarity with AI capabilities

Note: Candidates must be able to obtain a Secret clearance from the RCMP (includes a minimum 10-year verifiable history) to work on Police informatics systems, and to work in restricted access areas related to the position.

• Office location: 65 Iber Rd OTTAWA, ON, K2S 1E7

Adequate knowledge of French is required for positions in Quebec.
Additional Information:
Position Type: Management
Job Status: Regular - Full Time
Job Location: Canada : Ontario : Ottawa
Work Arrangement: Hybrid
Application Deadline: 02/20/2026
For work arrangements that are 'Hybrid', successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.
Please apply directly online to be considered for this role. Applications through email will not be accepted.
We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you'll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.
At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.
Bell is committed to clarity in our hiring process. All roles posted are opportunities we're actively recruiting for, unless stated otherwise. We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the or visit our for other ways to contact us.
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Created: Canada, ON, Ottawa
Bell, one of

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