Job Description

This position is for full-time onsite.
Reporting to the Executive Director or designate, the Senior Manager, Program and Case Management, provides day-to- day oversight into the administration and effective operation of programs and services at GSM.

As the Senior Manager, Program and Case Management, he/she will enhance our clients' and residents' dignity and quality of life, while providing hands-on guidance and supervision to ensure smooth functioning/operations and achievement of operational and strategic goals. The Senior Manager, Program and Case Management will assume leadership and managerial responsibilities for the programs and service delivery of the housing/resettlement/aftercare life skill development, clinical services (including case management and counselling), Drug and Alcohol Recovery Enrichment (DARE), Eviction Prevention, Housing Follow-up Support, and facilities under his/her supervision.

This will contribute to Good Shepherd Ministries' ability to provide a high standard of dignified care in response to the needs of the homeless, disadvantaged, and marginalized individuals in our community.

Duties and responsibilities include but not limited to:

act as an important communication centre for co-workers and services. assume operational and managerial responsibility for program service delivery. participate in the hiring of qualified co-workers and to maintain effective coworkers' relations consistent with the Mission, Vision, and Values of Good Shepherd Ministries. guide and supervise managers, provide regular feedback including coaching and regular evaluation, and motivate and retain qualified coworkers. direct, implement, and evaluate the effectiveness of program management and to carry out the organization's program and service delivery as well as quality assurance and make recommendations for improvement. assume responsibility for the yearly operational planning for all the assigned programs and services to assist in the budgetary planning and internal budgetary controls as required. This includes external agency staff invoice reconciliation and expense tracking for cost saving and control when necessary. cooperate with the Health and Safety Committee to ensure the health and safety of clients, co-workers, volunteers and guests of Good Shepherd Ministries. ensure that record keeping, and statistical information is maintained and updated and to prepare monthly, quarterly and yearly reports as required. develop and implement planning models for the existing and new programs and projects as needed. assist with an effective system of financial management and internal control to ensure that quality and compassionate service is being rendered cost-effectively. ensure that resources, personnel, equipment, and supplies under his/her programs are utilized effectively and efficiently in carrying out Good Shepherd Ministries' Mission, Vision and Values. securely request and authorize any required system access (for example, SMIS) for new coworkers under his/her programs and services supervision. perform any other related tasks that may from time to time be assigned by the Executive Director or designate.

Skill, Nature and Scope

Bachelor's degree in social work, business administration or a related field. Master's degree in social work is a plus. Minimum five years of hands-on experience with a demonstrated ability in management to lead clinical programs, case management, service operations, and projects positively and effectively to coworkers, volunteers and the general public. Strong customer/public relations and interpersonal skills with a hospitable, compassionate, patient demeanour. Excellent verbal and written communication skills with the ability to listen to different points of view. Strong interpersonal and people management skills Excellent employee development and performance management skills An ability to appreciate the complexity and demands of 'hard to serve' individuals from diverse backgrounds. Demonstrated organizational, managerial, planning and time management skills. Ability to prioritize workload and manage others while carrying out multiple projects at the same time. Demonstrated understanding of the issues affecting the homeless and disadvantaged. Analytical skills with great problem-solving abilities Outstanding knowledge of data analysis, reporting and budgeting. Strong initiative and ability to work independently within a team environment. Proven proficiency in Microsoft Suites: Word, Excel, PowerPoint, Outlook, and electronic file management. Excellent written communication and interpersonal skills to maintain teamwork with the ability to communicate effectively with individuals from diverse backgrounds.
Join us as our Senior Manager and be part of a dynamic team dedicated to driving operational excellence and achieving organizational goals.

Job Type: Full-time

Pay: From $71,000.00 per year

Benefits:

Dental care Employee assistance program Extended health care Life insurance Paid time off RRSP match Vision care
Education:

Bachelor's Degree (required)
Experience:

program and shelter management: 5 years (required)
Work Location: In person