Job Description

Location:

400 av Sainte-Croix, Saint-Laurent, Quebec, H4N 3L4
At Shoppers Drug Mart, we're innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we're caring and supporting our customers in new ways every day.

With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it's a great place to work. We're committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.

Why this role is important?

Location:

243 Consumers Road, Toronto, Ontario, M2J 4W8


400 av Sainte-Croix, Saint-Laurent, Quebec, H4N 3L4


At Shoppers Drug Mart, we're innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we're caring and supporting our customers in new ways every day.

With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it's a great place to work. We're committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team and help recognize a healthy future for your career and for all Canadians.

Why

this role is

important

In this role, you will be accountable for objectively managing pharmacy-related incidents within pharmacy operations across Shoppers Drug Mart, Loblaw, and Pharmaprix. Using a structured methodology, you will identify root causes, recommend and implement appropriate countermeasures, and collaborate with key stakeholders to ensure successful resolution. The Senior Manager will also play a critical role in developing and driving continuous quality improvement initiatives across the pharmacy network.

What

You'll

Do

Investigation and Resolution

Demonstrates the ability to identify and apply the most appropriate tools and resources based on the nature of the situation or incident. Provides clear, professional, and empathetic responses to customers and stakeholders, using accessible, non-technical language. Builds rapport and trust with stakeholders through phone and in-person interactions, showing empathy, patience, compassion, and maintaining confidentiality at all times. Effectively manages multiple open incidents by prioritizing tasks, ensuring timely follow-up, and driving issues toward resolution. Participates in the incident management and drug recall processes, remaining available on call as required, from initiation through to completion. Supports enterprise pharmacy operations by contributing to specific programs, compliance initiatives, and the implementation of operational procedures.

Analytics and Improvement

Leverages database systems to build reports, retrieve information, and organize data for meaningful analysis. Analyzes large datasets to identify trends, root causes, and key insights. Utilizes advanced Excel functions and/or statistical software to support data-driven decision making. Translates complex analysis into clear, concise, and actionable presentations for stakeholders. Supports the identification and execution of improvement initiatives across the business. Communicates effectively with stakeholders at all levels of the organization.

Clinical Support

Provides clinical expertise to support the successful implementation of pharmacy programs. Prioritizes patient safety and best practices while contributing to the development of long-term enterprise-wide standards.

What You'll Need

This role requires a high level of initiative, analytical thinking, and sound judgment to effectively organize, prioritize, and follow through on tasks and workload.

Proficiency in both English and French is considered an asset. Licensed Pharmacist in good standing with the Ontario College of Pharmacists (OCP), Ordre des pharmaciens du Quebec (OPQ), or another Canadian Pharmacy regulatory body. Minimum 5 years of experience as a Pharmacist. Authentic and collaborative team player with strong clinical communication skills, able to engage empathetically, confidentially, and professionally with diverse stakeholders, including customers, using language that is accessible and clear. Demonstrated leadership experience managing teams with direct reporting relationships, aligning with Blue Culture principles. Knowledge of the health benefits industry, including drug plan management, is considered an asset. Strong analytical and problem-solving skills with the ability to translate insights into action. Professional presence with excellent planning, organizational, and prioritization abilities. Ability to deliver results in a fast-paced, high-pressure environment while meeting challenging deadlines. Effective communicator, capable of influencing and presenting ideas to stakeholders at all levels of the organization. Quick learner with the ability to assimilate new concepts rapidly and a demonstrated openness to continuous learning. Able to work independently as well as collaboratively in a team setting. Proficiency with Microsoft Office Experience managing pharmacy or medication incidents, or relevant related experience, is an asset.

Why work at Shoppers Drug Mart

?

Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay, and online learning through Academy.


Take ownership of your work and find more ways to care about your work, co-workers, customers, and community.

How

You'll

Succeed:

At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust, and make connections.


If that sounds like you, and you are open-minded, responsive to change, and up to the challenges provided in a fast-paced retail environment, apply today.

Employment Type:

Full time

Type of Role:

Regular



Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation's evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.


-

Emplacement:

243, Consumers Road, Toronto (Ontario), M2J 4W8

400, av. Sainte-Croix, Saint-Laurent (Quebec), H4N 3L4


Chez Shoppers Drug Mart, nous innovons dans le domaine de la sante et du mieux-etre au Canada. Des ordonnances aux cliniques sans rendez-vous, en passant par un programme de fidelite tres apprecie, nous prenons soin de nos clients et les appuyons chaque jour de nouvelles facons.

Avec plus de 1 300 magasins detenus et exploites localement d'un ocean a l'autre, le reseau Shoppers Drug Mart est bien plus qu'un endroit ou magasiner : c'est aussi un milieu de travail exceptionnel. Nous sommes determines a batir une equipe talentueuse qui valorise la collaboration, la bienveillance et l'inclusion. Joignez-vous a nous et contribuez a batir un avenir en sante pour votre carriere et pour tous les Canadiens.

Pourquoi

ce

poste

est

important

Dans ce role, vous serez responsable de la gestion objective des incidents lies a la pharmacie au sein des operations de

Shoppers

Drug Mart,

Loblaw

et

Pharmaprix

. En utilisant une methodologie structuree, vous identifierez les causes fondamentales, recommanderez et mettrez en oeuvre des mesures correctives appropriees, et collaborerez avec les parties prenantes cles afin d'assurer une resolution efficace. Le ou la gestionnaire principal(e) jouera egalement un role essentiel dans l'elaboration et la mise en oeuvre d'initiatives d'amelioration continue de la qualite au sein du reseau de pharmacies.

Vos

responsabilites

Enquete

et

resolution

Capacite a identifier et appliquer les outils et ressources les plus appropries en fonction de la nature de la situation ou de l'incident. Fournir des reponses claires, professionnelles et empreintes d'empathie aux clients et aux parties prenantes, en utilisant un langage simple et accessible. Etablir un climat de confiance avec les parties prenantes lors d'interactions telephoniques ou en personne, en faisant preuve d'empathie, de patience, de compassion et en respectant la confidentialite. Gerer efficacement plusieurs incidents en cours en priorisant les taches, en assurant un suivi rapide et en menant les dossiers a leur resolution. Participer aux processus de gestion des incidents et de rappels de medicaments, demeurant disponible sur appel, du debut a la fin. Soutenir les operations pharmaceutiques de l'entreprise en contribuant a des programmes specifiques, a des initiatives de conformite et a la mise en oeuvre de procedures operationnelles.

Analytique

et

amelioration

Exploiter divers systemes de bases de donnees pour creer des rapports, extraire et organiser des donnees en vue d'analyses pertinentes. Analyser de grands ensembles de donnees afin d'identifier des tendances, des causes profondes et des observations cles. Utiliser des fonctions avancees d'Excel et/ou des logiciels statistiques pour soutenir la prise de decisions basee sur les donnees. Traduire des analyses complexes en presentations claires, concises et exploitables pour les parties prenantes. Appuyer l'identification et l'execution d'initiatives d'amelioration a l'echelle de l'entreprise. Communiquer efficacement avec les parties prenantes a tous les niveaux de l'organisation.

Soutien

clinique

Fournir une expertise clinique afin de soutenir la mise en oeuvre reussie des programmes de pharmacie. Mettre l'accent sur la securite des patients et les meilleures pratiques, tout en contribuant au developpement de normes durables a l'echelle de l'entreprise.

Profil

recherche

Ce role exige un haut degre d'initiative, de reflexion analytique et de jugement afin d'organiser, de prioriser et d'assurer le suivi des taches et de la charge de travail.

La maitrise de l'anglais et du francais est consideree comme un atout. Pharmacien(ne) autorise(e), en regle au pres de l'Ordre des pharmaciens de l'Ontario (OCP), de l'Ordre des pharmaciens du Quebec (OPQ), ou d'un autre organisme de reglementation canadien. Minimum de 5 ans d'experience comme pharmacien(ne). Esprit d'equipe authentique et collaboratif avec de solides competences en communication clinique, capable de dialoguer de maniere empathique, confidentielle et professionnelle avec divers intervenants, y compris les clients, en utilisant un langage clair et accessible. Experience demontree en gestion d'equipes avec subordination directe, en adequation avec les principes de la Culture Bleue. Connaissance de l'industrie des avantages sociaux en sante, incluant la gestion des regimes de medicaments, un atout. Excellentes competences analytiques et en resolution de problemes, avec la capacite de transformer les observations en actions concretes. Presence professionnelle avec de fortes aptitudes en planification, organisation et gestion des priorites. Capacite a livrer des resultats dans un environnement dynamique et sous pression, tout en respectant des delais serres. Communicateur(trice) efficace, capable d'influencer et de presenter des idees aux parties prenantes a tous les niveaux. Apprenant(e) rapide, capable d'assimiler de nouveaux concepts et demontrant une volonte continue d'apprentissage. Autonomie et aptitude au travail collaboratif en equipe. Maitrise de Microsoft Office. Experience en gestion d'incidents pharmaceutiques ou de medication, ou experience connexe pertinente, un atout.

Pourquoi

travailler

chez

Shoppers Drug Mart

?

A titre de consultants, nous soutenons nos clients internes et les pharmaciens-proprietaires. Vous beneficierez d'une experience unique au secteur du commerce de detail, tout en travaillant pour une marque nationale primee. Profitez d'un programme de rabais a l'achat, d'un salaire competitif et d'un apprentissage en ligne via notre Academie.


Prenez en charge votre travail et trouvez de nouvelles facons de vous investir envers votre travail, vos collegues, vos clients et votre collectivite.

Comment

reussir

Chez

Shoppers

Drug Mart

, nous cherchons des personnes exceptionnelles pour renforcer continuellement notre culture. Nous croyons que les gens de talent incarnent nos valeurs, sont authentiques, inspirent confiance et creent des liens.


Si cela vous ressemble, et que vous etes ouvert(e) d'esprit, receptif(ve) au changement et pret(e) a relever les defis d'un environnement de vente au detail dynamique, postulez des aujourd'hui.

Type

d'emploi

Temps plein

Categorie

du

poste :

Permanent


Shoppers Drug Mart inc. reconnait la diversite du Canada comme une source de fierte et de force nationale. Nous avons fait de la diversite une priorite dans les produits que nous offrons, les personnes que nous embauchons et la culture que nous batissons dans notre organisation. Des mesures d'adaptation sont offertes sur demande aux candidats en situation de handicap tout au long du processus de recrutement et d'evaluation, ainsi qu'apres l'embauche.

Why work at Shoppers Drug Mart?

Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through Academy.


Take ownership of your work and find more ways to care about your work, co-workers, customers and community.

How You'll Succeed:

At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.


If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today.

Employment Type:

Full time

Type of Role:

Regular
Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation's evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.


In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct - it reinforces what our customers and stakeholders expect of us.

Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.

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#SS #SDM #QC