Job Description

Senior Manager of Conference Services & Sales

Join the Coast Canmore Hotel & Conference Centre - Canmore's preferred event destination!

Are you an experienced hospitality professional with a passion for leading teams and creating memorable events? The

Coast Canmore Hotel & Conference Centre

, home to the

largest conference space in Canmore

, is seeking a

Senior Manager of Conference Services & Sales

to guide our talented Sales & Catering team.



This is an exciting opportunity to be part of a collaborative, guest-focused environment where innovation and service excellence come together. You'll play a key leadership role in driving sales strategies, overseeing event execution, and ensuring every guest experience reflects the Coast Hotels standard of warm, genuine hospitality.

Leadership & Team Development

Lead, mentor, and inspire the

Sales & Conference Services team

(4 direct reports), fostering a positive, collaborative, and high-performance culture. Assign group business strategically among team members, providing support with decision-making, event logistics, and revenue management. Identify and navigate challenges effectively, ensuring positive outcomes for clients and team members alike. Review and interpret contracts to ensure all events are executed and invoiced accurately and in compliance with agreements. Build and maintain strong relationships with

clients, planners, and conveners

, positioning Coast Canmore as the Bow Valley's top destination for meetings and events. Provide support and relief for other Sales & Catering team members when required.

Sales & Event Management

Attend and actively contribute to

Sales & Revenue

,

BEO

, and

Resume

meetings, ensuring strong cross-departmental collaboration. Create and manage

Banquet Event Orders (BEOs)

and

Group Resumes

for incoming groups, ensuring every detail is flawlessly executed. Coordinate all aspects of

group catering and conference events

, including rooming lists, cut-off dates, menu planning, audio-visual needs, and special requests. Prepare and maintain accurate

catering forecasts

and

cost estimates

, ensuring contractual clauses (attrition, food & beverage minimums, etc.) are achieved. Collaborate with the Sales team to develop

creative promotions and sales strategies

that support revenue goals and enhance guest value. Maintain clear and consistent communication with Sales Managers for

smooth handovers

of group contracts.

Strategic & Administrative Duties

Manage and maintain the

Infor SCS - HMS

Sales & Catering platform, ensuring data accuracy and streamlined operations. Partner with the

Food & Beverage team

to refresh catering menus and create effective marketing materials. Oversee

Passkey setup and monitoring

for group bookings. Represent Coast Canmore through

sales calls, client visits, and tradeshows

, developing relationships and uncovering new business opportunities. Collaborate closely with

Food & Beverage, Finance, Front Office, and Revenue Management

teams to ensure operational alignment and excellence. Develop and execute

innovative sales and catering strategies

focused on guest satisfaction, revenue generation, and market leadership. Stay ahead of

industry trends and market developments

, ensuring Coast Canmore remains at the forefront of the regional meetings and events market.

Note: This list is not exhaustive; additional duties may be assigned as needed.

Qualifications

Minimum

4 years of experience

in

Conference Services, Catering, or Sales

within a

full-service hotel

environment. Strong understanding of

Food & Beverage operations

, catering, and banquet management. Proven ability to

lead, coach, and develop a team

in a fast-paced, guest-focused environment. Excellent organizational, communication, and client service skills. Proficiency in

Infor SCS - HMS

or similar systems preferred. Proficiency in diagramming software

Valid driver's license and reliable vehicle

preferred.

Reporting Structure

This position reports directly to the General Manager and is part of the property's Department Head team, contributing to overall strategy, leadership, and success of the hotel.

Why You'll Love Working With Us

At the

Coast Canmore Hotel & Conference Centre

, we take pride in our welcoming atmosphere, stunning mountain backdrop, and commitment to creating exceptional guest experiences. As the largest conference venue in Canmore, we host a diverse range of events -- from executive retreats to major conferences -- and you'll be at the forefront of bringing those moments to life.



If you're ready to lead with creativity, collaboration, and confidence, we'd love to hear from you.

Join Coast Canmore and help shape the future of meetings and events in the Canadian Rockies!

Compensation & Benefits

Full time year round employment salaried employment



Consistent hours of work - Monday to Friday office hours



Statutory holidays off



Group sales incentives/bonuses - paid quarterly.



Full health benefits, including matching RRSP contribution



Discounted Ambassador and Friends & Family room rates at Coast Hotel properties across North America



Complimentary access to pool, hot tub and fitness centre



Complimentary staff meal daily.



Subsidized housing available