Job Description

Description & Requirements

who we are

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we\'re in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

about this team

The North America Ecommerce Operations team is a committed, hardworking, fun-loving team that works in partnership with a variety of cross functional partners to execute eCommerce strategies across North American digital properties including lululemon.com, mobile app, and B2B site. We are operational owners of the North America Ecommerce business that includes content and product merchandising which supports the omni guest experience. We are solution-oriented, always keeping our guest\'s, the business, and cross functional partner\'s priorities top of mind.

a day in the life: what you\'ll do

Reporting to the Sr. Director, NA Ecommerce, the Ecommerce Operations Sr. Manager will be responsible for the team development and continuous improvement of the delivery model of catalog & content to lululemon\'s digital properties. As head of this function, you will be responsible for developing, supporting, and scaling the team that owns the last mile of catalog & content execution as well as ensuring our key cross functional partners are supported and consulted to deliver a best-in-class omni guest experience. This position will work closely with department heads to ensure that their catalog needs, content needs, and digital evolution are supported.

• Strategize and structure the team for the continued growth of more complex publishing landscape as well as the increase of Omni channel projects within the NA ecommerce operations function.
• Develop, support, and scale the team that owns the last mile of catalog & content execution before it is guest facing.
• Work closely with department heads to ensure that their publishing & operational needs are supported in the most efficient way
• Partner with Digital Product & Technology teams to deliver and operationalize initiatives and features
• Drive continuous improvement of the content delivery model of lululemon\'s digital properties.
• Subject matter expert on catalogue, website & guest app merchandising, & deployment processes.
• Establish tracking and learning processes for upstream improvements and change prioritization.
• Lead, develop and manage team approximately 12-14 individuals responsible for publishing catalog & content to digital properties and key ecommerce operations initiatives (eg. Holiday Staff Shop, Online Warehouse Sales, promotional code activities)
• Take a holistic view of content to help drive team strategy and continuous evolution
• Intimate knowledge of ecommerce systems, processes, and tools
• Lead operational high priority projects & initiatives that require collaboration and support from multiple business partners across the organization
• Scale team to support future global digital needs, changes in catalog & content model, and evolution of multiple digital properties across the broader digital organization
• Identify and prioritize feature enhancements, bug fixes, & inefficient workflows to drive process improvement to support organizational growth
• Strategizing and scaling team for ever growing and more complex content landscape
• Working cross-functionally and interacting with multiple partners within the NA ecommerce organization and across the organization (product management, technology, retail stores operations, brand, creative, merchandising, planning, distribution & fulfillment, UX research & design, analytics & optimization, GEC) to improve process, delivery, & communication
• Establish expectations and support cross functional partners needs with content delivery
• Establish tracking and learning processes for upstream improvements whilst constantly prioritizing
• Act as a resource and mentor for the team in areas such as process improvement, time management and cross-functional collaboration & negotiation

qualifications

• 5-8 years of experience leading people and organizations
• Minimum 5+ years of Ecommerce or Digital experience
• Ability to directly manage and lead team of 6-15 individuals
• Excellent communication skills and significant attention to detail is a must
• Ability to function in a dynamic and fast passed operational model
• You\'re on top of digital industry and evolution
• Advanced knowledge of MS Word, Excel, PowerPoint
• University or college degree would be an asset
• Presentation skills with the ability to develop and deliver persuasive presentations to internal stakeholders and leadership

must haves

• Acknowledge the presence of choice in every moment and take personal responsibility for your life.
• Possess an entrepreneurial spirit and continuously innovate to achieve great results.
• Communicate with honesty and kindness and create the space for others to do the same.
• Lead with courage, knowing the possibility of greatness is bigger than the fear of failure.
• Foster connection by putting people first and building trusting relationships.
• Integrate fun and joy as a way of being and working, aka doesn\'t take yourself too seriously.

#LI-Hybrid

#LI-NS1

Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest. lululemon is an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state or provincial and local laws and ordinances. Reasonable accommodation is available for qualified individuals with disabilities, upon request. This Equal Employment Opportunity policy applies to all practices relating to recruitment and hiring, compensation, benefits, discipline, transfer, termination and all other terms and conditions of employment. While management is primarily responsible for seeing that lululemon equal employment opportunity policies are implemented, you share in the responsibility for assuring that, by your personal actions, the policies are effective.

lululemon is committed to providing reasonable accommodation to applicants with disabilities. If you would like someone from our team to contact you for individualized support, email us at . In your email, please include the position title, the location of the position and the nature of your request.

Lululemon Athletica