Job Description

You are as unique as your background, experience and point of view. Here, you\xe2\x80\x99ll be encouraged, empowered and challenged to be your best self. You\'ll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you\'ll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

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Location: We support US virtual working arrangements in the contiguous 48 states.

At Sun Life, we look for optimistic people who want to make life brighter for our Clients. We understand the value of diverse cultures, perspectives, and identities, and want you to bring your full and authentic self to work. Every day, you\xe2\x80\x99ll be empowered and challenged by working with dynamic colleagues to find new and innovative ways to make Sun Life the best benefits company in America.

The opportunity:

The Senior Manager, Integrated Absence & STD is part of the Claims Management Team and is responsible for the successful management of the day-to-day operations of our Absence Management (FMLA, PFML, ADA and other leave programs) and integrated Short Term Disability claims team, as well as fostering client relations and ensuring the accurate risk management of disability claims.

How you will contribute:

Leads, manages, hires, trains, retains and motivates a team of claims professionals capable of and committed to providing exceptional service to clients, claimants and internal FullscopeRMS partners

Ensures the team operation is efficient, effective and in compliance with all federal and state requirements

Evaluates the team plan for continual improvement of the efficiency and effectiveness of the group and provides individuals with professional and personal growth

Develops and fosters excellent relationships with clients

Collaborates with internal and external partners regarding the profitability of clients\xe2\x80\x99 blocks of business

Ensures client complaints/issues are addressed promptly and in accordance with service standards

Utilizes operational metrics and reports to track trends and results and adjusts tactics accordingly

Participates in the development and communication of internal policies, procedures and systems

Supports technological initiatives for the enhancement and efficiency of the claims management process

Supports and executes claim management initiatives

Conducts internal and external training sessions

Participates in new client prospecting and implementation

Conducts internal and external claim audits

Completes continuing education requirements to maintain license

Participates in industry meetings

Participates in product development and product enhancement

What you will bring with you:

Ability to work with a diverse group of people

Technically proficient in disability and leave of absence claims, with a minimum of 5 years progressively responsible claims experience

Demonstrated leadership qualities; prior management experience strongly preferred

Attains and maintains appropriate TPA licenses in accordance with the Claims Licensing Policy

Proven ability to train and motivate employees

Demonstrated ability and willingness to give candid and meaningful feedback

Expert technical ability in interpreting and communicating disability policy/contract language

Exposure to multiple and complex disability claims issues with demonstrated experience in generating, selecting and implementing solutions to resolve those issues

Knowledge of Federal, State and local regulations relating to disability and absence management

Excellent analytical, critical thinking, problem solving and decision-making skills

Excellent verbal communication skills, with the ability to be both pleasant and professional

Ability to represent FullscopeRMS and clients effectively

Strong written communication skills

Solid mathematical skills

Strong interpersonal and customer service skills

Ability to be flexible and open minded to change and new ideas

Confidentiality, discretion and tact are paramount

Solid negotiation skills

Ability to manage conflict comfortably and effectively

Strong group presentation skills

Ability to work in a self-directed manner, and initiating and prioritizing regular work duties and projects

Detail oriented, organized, the ability to multi-task, and strong time management skills with the ability to meet deadlines and respond to unexpected requests in a prompt manner

Strong computer skills, proficient in PC environment and MS Word, Excel, and email systems

Ability to work professionally and effectively with co-workers, clients, claimants, vendors and others with whom FullscopeRMS does business

Do you see yourself in this role even if you haven\xe2\x80\x99t checked all the boxes above? We welcome all talented candidates and are committed to a culture that represents diversity in all forms. If you think you might thrive in this setting, we would love to hear from you.

Not ready to apply yet but want to stay in touch? to stay connected until the time is right for you!

Life is brighter when you work at Sun Life

Excellent benefits and wellness programs to support the three pillars of your well-being \xe2\x80\x93 mental, physical and financial \xe2\x80\x93 including generous vacation and sick time, market-leading paid family, parental and adoption leave, a partially-paid sabbatical program, medical plans, company paid life and AD&D insurance as well as disability programs and more

Retirement and Stock Purchase programs to help build and enhance your future financial security including a 401(k) plan with an employer-paid match as well as an employer-funded retirement account

A flexible work environment with a friendly, caring, collaborative and inclusive culture

Great Place to Work\xc2\xae Certified in Canada and the U.S.

Named as a \xe2\x80\x9cTop 10\xe2\x80\x9d employer by the Boston Globe\'s \xe2\x80\x9cTop Places to Work\xe2\x80\x9d two years running

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are a California resident, the salary range for this position is:

• Southern region: $79,000 - $118,500 annually
• Central region: $83,300 - $124,900 annually
• Northern region: $89,000 - $133,500 annually

If you are a Colorado resident, the salary range for this position is $75,400 - $113,100 annually.

If you are a New York resident, the salary range for this position is $89,000 - $133,500 annually.

If you are Washington resident, the salary range for this position is $83,300 - $124,900 annually.

We consider various factors in determining actual pay including your skills, qualifications, and experience. In addition to salary, this position is eligible for incentive awards based on individual and business performance as well as a broad range of competitive benefits.

Sun Life Financial is a leading provider of group insurance benefits in the U.S., helping people protect what they love about their lives. More than just a name, Sun Life symbolizes our brand promise of making life brighter -for our customers, partners, and communities. Join our talented, diverse workforce and launch a rewarding career. Visit us at www.sunlife.com/us to learn more.

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

#LI-remote

Our Affirmative Action Program affirms our commitment to make reasonable accommodation to the known physical or mental limitation of otherwise-qualified individuals with disabilities or special disabled veterans, unless the accommodation would impose an undue hardship on the operation of our business. Please email to request an accommodation.

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

For applicants residing in California, please read our employee

Job Category: Absence / Leave Management

Posting End Date:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Sun Life Financial