CanCap Group delivers fully managed programs for third-party financial institutions. The Senior Manager, Fleet Operations & Client Services, will lead a dedicated team responsible for the origination and ongoing servicing of a Small and Medium Enterprise (SME) automotive fleet lending portfolio on behalf of a third-party client.
This leader will oversee the full client lifecycle -- from origination activities through post-funding support -- ensuring seamless delivery of services such as fleet onboarding, account management, collections, and service activations. They will ensure operational excellence, compliance, and client satisfaction through strong process management, policy implementation, and continuous improvement.
The Senior Manager will also act as the primary operational point of contact for our third-party client, driving seamless integration, adherence to service level agreements (SLAs), and delivery of exceptional service standards. This role is critical to shaping the program design, building and leading a high-performing team, and strengthening the partnership with our client.
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