Job Description

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you\xe2\x80\x99ve got deep experience in commercial real estate, skilled trades, and technology, or you\xe2\x80\x99re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Senior, Facilities Manager

Summary

The Sr. Facilities Manager will be the single point of contact responsible for facilities management, assisting the Regional Facility Manager and the client Corporate Real Estate team with the delivery of quality facility management services. The role is responsible for managing the assigned locations within the account, owned and/or leased portfolio in accordance with the requirements of all local, provincial/state, and federal requirements. The candidate will be responsible for all lines of business and third-party relationships with the assigned buildings. This role will coordinate and manage tenant requirements and service delivery to ensure client satisfaction. The position ensures client assets are operated and maintained in a cost effective non-impacted manner while providing a compliant, safe, clean, and comfortable work environment. Strong technical skills are vital. The Senior Facilities Manager is responsible for site budgets, controls costs, and coordinates service provider and staff activities, as well as monitoring the quality of services. Leveraging organization skills, problem solving, and creative thinking they resolve escalated issues, drive continuous process improvement and team development in a dynamic environment. The position provides regular performance feedback, development and coaching to direct reports and will ensure seamless delivery of services while meeting JLL\xe2\x80\x99s goal to provide our clients with elevated human experience.

RESPONSIBILITIES

• Establish and maintain a safety-first culture by promoting and driving safe work practices, timely training, best practices as well as delivering rewards and recognitions to promote safe behavior.
• Manage a team of FMs to execute operations & maintenance plans safely and in alignment with client goals. Ensure all Client and JLL safety procedures are followed.
• Work with Regional Facility Manager to oversee the delivery of maintenance and repair services.
• Develop and implement innovative programs, processes and procedures that reduce operating costs and increase productivity.
• Support the Leadership in the implementation of short and long-term initiatives for the client, including compliance reviews, audits, training programs.
• Monitor and manage operations and financial performance of FM team to ensure targets are met
• Review and report on monthly and yearly variance reporting on all operating budgets for each property on a timely basis.
• Maintain asset management, life cycle tracking and development of asset capital planning projects.
• Adhere to all Critical Environments procedures, equipment requirements and preventative maintenance to ensure reliability of systems while driving consistency across the portfolio.
• Creation of robust business justifications for Capex projects with ROI calculations.
• Ensure client satisfaction with delivery of Facility Management services and provide a lead role in monitoring and improving customer experience survey results.
• Act as point of contact and build strong trusted relationships with site occupants, property management/ Landlords to coordinate FM activities and ensure client needs are met.
• Ability to access, analyze and utilize data to drive continuous improvement is a must.
• Develop a strong collaborative team-based environment.
• Ensure compliance with JLL operational audit programs, all Health and Safety, Environment and Risk Management policies and procedures that relate to the site/s.
• Effective management of supplier base to attain cost savings targets and support spending initiatives with maximized utilization of suppliers and preferred vendors/contractors.
• Collaborate with account Sourcing team on national and regional sourcing opportunities to define scope, evaluate RFP submissions, and manage national and regional supplier performance at property level.
• Track and monitor all team Key Performance Indicator requirements to ensure all Master Service Agreement and compliance requirements are met.
• Other duties as assigned.

QUALIFICATIONS

• Minimum of 10 years industry experience required either in the corporate environment, third party service provider or as a consultant
• Experience managing multiple property sites
• Bachelor\xe2\x80\x99s degree or equivalent work experience in Facilities Management with management/technical emphasis.
• Relevant designation LEED, WELL, CFM, FMA is preferred
• Experience managing teams budget responsibilities, supplier management, problem solving, and client customer relations.
• Demonstrated communication skills written and verbal including negotiation and conflict resolution
• Must have strong computer skills, including MS Excel, Word, Power Point and Office
• Strong organizational skills and management skills
• Ability to align, motivate and lead a team while creating accountability
• Excellent presentation skills and the ability to lead strategic Initiatives
• Travel to sites as required with possible overnight stays.

Location:

Hybrid \xe2\x80\x93Toronto, ON

If this job description resonates with you, we encourage you to apply, even if you don\xe2\x80\x99t meet all the requirements. We\xe2\x80\x99re interested in getting to know you and what you bring to the table!

About JLL \xe2\x80\x93

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with annual revenue of $20.9 billion and operations in over 80 countries around the world, our more than 103,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAY. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit .

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL\xe2\x80\x99s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our .

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy .

Jones Lang LaSalle (\xe2\x80\x9cJLL\xe2\x80\x9d) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process \xe2\x80\x93 including the online application and/or overall selection process \xe2\x80\x93 you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page
I want to work for JLL.

Jones Lang LaSalle