Job Description

Requisition ID: 236459



Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Purpose

The Senior Manager plays a critical role in the success of the Corporate Client Transitions group within Global Wholesale Operations (GWO), supporting Global Banking and Markets (GBM) and International Banking (IB) globally. This role is responsible for the oversight, coordination, and execution of client onboarding and servicing activities, with a focus on delivering an enhanced service model for high-value corporate clients.

The Senior Manager will lead client interactions with professionalism, urgency, and a commitment to superior service, while supporting strategic initiatives aimed at improving the client experience and making it easier to do business with Scotiabank. All activities must be conducted in compliance with regulatory requirements, internal policies, and procedures, with a strong emphasis on client-centricity and operational excellence.

Is this role right for you? In this role, you will:

Client Experience & Operational DeliveryChampion a customer-focused culture to deepen client relationships and leverage broader Bank capabilities. Serve as the primary point of contact for onboarding requests and a central escalation point for servicing issues, ensuring seamless coordination across internal teams and external clients. Deliver a consistently high standard of service, as measured by client feedback and internal partner recognition (e.g., Applause). Maintain deep knowledge of GBM products and services to support client needs effectively. Ensure all activities align with the Bank's risk appetite and risk culture, incorporating compliance with operational, regulatory, AML/ATF, and conduct risk frameworks.


Client Relationship Management
Manage a portfolio of high-value corporate clients across GBM and IB, coordinating onboarding and servicing requests through various stages. Facilitate the completion of onboarding requirements by collaborating with Credit, KYC, Legal, and Operational Set-Up teams. Oversee resolution of escalated servicing requests related to Capital Markets, Corporate Banking, and Global Transaction Banking. Identify process inefficiencies and recommend enhancements to improve client experience and operational workflows. Prepare and present monthly onboarding metrics and insights to senior management, highlighting areas for improvement.


Stakeholder & Partnership ManagementBuild and maintain strong relationships with Sales, Corporate Banking, and other front-office teams to support client onboarding and servicing. Collaborate with operational partners across GBM and IB Onboarding, Global Wholesale Operations, Business Banking Operations, Multinational Sales, Client Insights & Analytics, and Global Data Operations. Ensure timely coordination and communication across internal teams, maintaining adherence to SLAs and managing escalations as needed.

Do you have the skills that will enable you to succeed in this role? - We'd love to work with you if you have:

Post-secondary education or equivalent professional experience in Financial Services or a related industry Proven experience in a client-facing role, with a strong focus on onboarding and/or servicing corporate clients Solid understanding of business policies, procedures, products, services, and security/collateral documentation Strong analytical thinking and problem-solving skills to address complex issues and develop effective solutions Ability to thrive in a dynamic, evolving environment--supporting both day-to-day delivery and strategic transformation initiatives Working knowledge of regulatory requirements such as FATCA, AML, KYC, CDIC, and Privacy legislation Familiarity with GBM products including Cash Management, Trade Finance, Global Capital Markets, and Lending Experience managing internal relationships with business desks and senior stakeholders across multiple functions Proficiency in Microsoft Office tools, including Teams, Excel (pivot tables, VLOOKUP), Word, and Outlook

Work Arrangement:

Work in a standard office-based environment; non-standard hours are a common occurrence. Travel may be required on an exception basis.

Interested?

At Scotiabank, every employee is empowered to reach their fullest potential, respected for who they are and, embraced for their differences. That is why we work to grow and diversify talent and engage employees in a performance-oriented culture.

What's in it for you?

Scotiabank wants you to be able to bring your best self to work - and life, every day. With a focus on holistic well-being, our many flexible benefit programs are designed to help support your unique family, financial, physical, mental, and social health needs.

Location(s): Canada : Ontario : Toronto



Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.



At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.