Job Description

Overview

The Special Care Services Department is a centralized unit responsible for the case management of all new and most existing claims for severely injured workers. Our team members ensure that quality care support and decision making is provided in a consistent, timely, and cost effective manner throughout the province.

We have an opportunity for two Senior Client Services Managers in Special Care Services (SCS), reporting to the Director, Special Care Services. The Senior Client Services Manager plays a key leadership role in ensuring departmental, divisional and enterprise level projects and initiatives are aligned with our strategic priorities and contribute to improving service delivery outcomes for our stakeholders. Your dynamic, thoughtful and strategic thinking skills which reinforce your ability to see the big picture will be necessary attributes in this role.

As a senior client services manager, your work will be aligned to our core values - service, integrity, accountability, partnership, and innovation. Your role will bring these values to life every day through your responsive, respectful, forward-thinking, collaborative, accountable and fair approach to leadership and service delivery.

This is a hybrid role that will primarily work from home and require occasional attendance at our Richmond office and occasional travel throughout the province for stakeholder engagements.

What you'll do

As a Senior Client Services Manager, you will:

• Provide guidance, coaching, oversight and direction to Client Services Managers and other staff, as well as expert technical advice in the area complex decision making, disability management and/or health care delivery.
• Lead teams in formulating operational plans, determining objectives, and implementing business initiatives and projects in line with the divisional business plan.
• Contribute in a leading role to the effective communication and management of change within the department, division, and across the enterprise, ensuring that a corporate, community and human focus is placed on service delivery.
• Be involved in policy review, development and recommendation, as well as significant contact with internal and external stakeholders on matters pertaining to mental health, serious injuries, workplace deaths and occupational disease exposures.
• Provides input and recommendations to the Director of SCS to meet the Corporate and Divisional People & Culture strategy and to align the management of staff performance with Divisional and key customer service objectives.
• Be an ambassador on behalf of our organization to the community with respect to the services provided by and SCS.

Is this a good fit for you?

We're looking for someone who can:

• Provide inspirational, dynamic and strategic guidance to managers to ensure achievement of departmental, divisional and enterprise objectives by championing our values and behaviours and creating a strong team environment.
• Motivate managers to meet operational goals by providing feedback, coaching, and developmental planning.
• Encourage and lead change and improvement through creative problem-solving and strategic thinking.
• Focus on the big picture - think of the future, long-term plans, parallel factors, and success across the organization.
• Represent WorkSafeBC and the Division by promoting the strategies and objectives within and outside of the organization and leading from a place of compassion and curiosity.

Your experience and educational background:

• A minimum of a post-secondary degree in a related discipline (disability management, health care, social services, business administration, etc.)
• A minimum of six years of directly related management experience
• Ability to communicate with confidence and engage collaboratively with both internal and external stakeholders
• Ability to develop and implement innovative disability management and health care recover programs, services and service delivery provisions
• Ability to make formal presentations and share information in a dynamic, informed and respectful manner

We may consider an equivalent combination of education and experience.

You will be required to successfully meet the legal requirements under the Criminal Records Review Act to work with children and/or vulnerable adults.

Applications are invited immediately, however must be received no later than 4:30pm on the closing date of the competition.

If you require an accommodation in the assessment process, please email at the time you submit your application.

Who are we?

At WorkSafeBC, we're dedicated to promoting safe and healthy workplaces across British Columbia. We partner with workers and employers to save lives and prevent injury, disease, and disability. When work-related injuries and diseases occur, we provide compensation, and support injured workers in their recovery, rehabilitation, and safe return to work. We also work diligently to sustain our workers compensation system for today and future generations. We're honoured to serve the 2.4 million workers and 245,000 registered employers in our province.

As part of our mandate, we have introduced a mandatory employee policy intended to prevent the transmission of COVID-19 and protect the health and safety of our employees, clients, and the public. Effective November 1, 2021, WorkSafeBC will require all employees who interact in person with employers, workers, members of the public, or other WorkSafeBC staff to be fully vaccinated against COVID-19. In implementing the policy, WorkSafeBC will consider its obligations to accommodate those staff who are unable to be vaccinated.

We recognize that our ability to make a difference relies on building a team with a rich variety of skills, knowledge, backgrounds, abilities, and experiences, and which reflects the diversity of the people we serve. We are committed to fostering a welcoming, inclusive, and supportive work culture where everyone can contribute as their best, authentic self. We encourage all qualified applicants to apply.

What's it like to work at WorkSafeBC?

It's challenging, stimulating and hugely rewarding. Our positions offer tremendous diversity and excellent opportunities for professional growth. Every day, the work we do impacts people and changes lives. What we do is important and so are the people we do it for.

Our benefits

Being part of WorkSafeBC means being part of a strong, committed team. Along with a competitive salary, your total compensation package includes vacation, optional leave arrangements, health care and dental benefits, and contributions toward your retirement pension. As a member of our team, you'll have access to services and benefits that can help you get the most out of work -- and life. Learn more about .

This position is restricted to those legally entitled to work in Canada.

Thank you, in advance, for applying.