Job Description

Position Number: 50020805 /
Department: Access Delivery
Grade: LA-D
Campus: Sir George Williams (Downtown)

Salary: $33.61 - $40.47 per hour
Union/Association/HR Policy: CULEU

Posting deadline: September 5, 2023

Recognized as Canada\'s top university under the age of 50, and one of Montreal\'s top Employers, Concordia University is the place to be if you are looking to grow, contribute and innovate in a dynamic and multicultural environment.

Be part of a community that addresses society\'s big challenges, supports your personal and professional growth, and makes a real impact in building a more sustainable world.

As a member of our community, you will have access to comprehensive benefits, a defined pension plan and numerous on site well-being facilities such as a state of the art gym and health clinic as well as a variety of educational and cultural opportunities.

SCOPE
Reporting to the Manager, Access & Delivery Services, and in collaboration with the Access & Delivery Services Librarian, the incumbent supports both Manager and Librarian in the delivery of access and delivery services including circulation, interlibrary loans, scan & deliver services and course reserves. The incumbent is responsible for supporting specific modules of the library systems/platforms utilized in the unit, maintenance of the unit\'s intranet and external webpages, patron and fines management, statistics and reports management, documentation, triage and troubleshooting, and timely escalation of issues requiring higher levels of expertise or authority. The incumbent performs other duties as assigned and may be assigned to work evenings or weekends occasionally.

PRIMARY RESPONSIBILITIES

• Perform tasks related to ongoing systems support and maintenance for platforms/software in the unit, including but not limited to: upgrades, testing, documentation, etc.; run reports and generate lists and statistics; investigates/troubleshoots systems related issues e.g., access issues, item/patron records; and assists with monitoring request queues and communicates with unit supervisors as needed.
• Responsible for service infrastructure support, including but not limited to: overdues and fines management; interlibrary billing and payments; and overseeing the unit\'s equipment needs.
• Maintenance of the unit\'s internal and external webpages, including file management, keeping information accurate, current and consistent; and preparation of various types of documentation.
• Provide support with triage and troubleshooting, including but not limited to supporting service points and workflows; assisting with complex bibliographic and citation questions/issues; assisting with copyright guidelines and licensing restrictions relevant to the unit.
• Actively participate in assigned internal and external (e.g., PBUQ) committees and meetings.
• Support the overall operations including but not limited to: providing operational support to the Manager as needed, e.g., leads small projects, prepares documentation and/or reports; participates in limited frontline service delivery on a regular basis in order to understand workflows, unit needs, and user behaviour.
• Other duties as assigned.

QUALIFICATIONS

• Diploma of Collegial Studies (3-year technical DEC) in Library and Information Technologies and a minimum of two (2) years of relevant experience.
• A minimum of one year of recent experience with or very good knowledge of the staff modules of an integrated library system or library services platform, and of systems/software relevant to the unit; knowledge of Concordia specific system/software is an asset.
• Demonstrated interest and ability to learn and adapt to new technology, software applications and platforms on an ongoing basis.
• Ability to interpret bibliographic citations and search library catalogues/databases.
• Good knowledge (Level 4) of spoken English and French; good knowledge (Level 4) of written English and basic knowledge (Level 3) of written French; fluency is preferred.
• Ability to write effectively and succinctly for the purposes of internal documentation and external information sharing.
• Demonstrated knowledge of working in the Windows operating system and ability to manage electronic files.
• Good knowledge (Intermediate level) of Microsoft Word, Excel, Internet navigation skills. Proficiency with office technology.
• Demonstrated ability to use web-based collaborative platforms for communications, document sharing, etc.
• Strong interpersonal skills are essential, evidence of the ability to work cooperatively with co-workers in a team environment, and to work as part of a team in finding creative ways to solve problems and deliver excellent services.
• Demonstrated ability to plan, organize and prioritize own work, and to work independently and efficiently on numerous tasks, with effective attention to deadlines, accuracy and detail.

Due to the volume of applications, only selected candidates will be contacted by our Talent Team.

Concordia University is an English-language institution of higher learning at which the primary language of instruction and research is English. Since this position supports academic and administrative functions of the university, proficiency in English and French, as indicated, is required.

IMPORTANT: The language and computer skills of short-listed candidates will be tested.

Territorial Acknowledgement
Concordia University is located on unceded Indigenous lands. The Kanien\'keh\xc3\xa1:ka Nation is recognized as the custodians of the lands and waters on which we gather today. Tiohti\xc3\xa0:ke/Montreal is historically known as a gathering place for many First Nations. Today, it is home to a diverse population of Indigenous and other peoples. We respect the continued connections with the past, present and future in our ongoing relationships with Indigenous and other peoples within the Montreal community.

Employment Equity
Concordia University is strongly committed to employment equity within its community, and to recruiting a diverse faculty and staff. The University encourages applications from all qualified candidates, including women, members of visible minorities, Indigenous persons, members of sexual minorities, persons with disabilities, and others who may contribute to diversification; candidates are invited to self-identify in their applications. As part of your application, you will be asked to complete a diversity survey. This information is voluntary and any information collected for this purpose is confidential and cannot be accessed by search committees or human resources employees. Results will be aggregated and used to help Concordia achieve its goal to see all members of our community not only reflected, but welcomed, included and supported in their efforts to contribute to all areas of university life.

Accessibility
Concordia desires to increase diversity among its community members and we strive to make our recruitment processes as accessible as possible and provide accommodations as required for applicants. If you are contacted for an interview and anticipate needing accommodations during the process, please contact, in confidence, hr-employment@concordia.ca

Immigration Status
All qualified candidates are encouraged to apply; however, Canadian and Permanent Residents will be given priority. To comply with the Government of Canada\'s reporting requirements, the University is obliged to gather information about applicants\' status as either Permanent Residents of Canada or Canadian citizens.

Concordia University