Job Description

Location:
Calgary, AB, CA, T2G 4Y5 Burnaby, BC, CA Scarborough, ON, CA Edmonton, AB, CA Vancouver, BC, CA Toronto, ON, CA West Vancouver, BC, CA
Req ID: 49722
Jobs by Category: Technology Solutions
Job Function: Network & Engineering
Status: Full Time
Schedule: Regular

Description

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Drive automation, optimize operations, and lead high?visibility initiatives that redefine service reliability.

Join our team and what we'll accomplish together

Are you a proven IT Project Manager ready to lead high?impact technology and automation programs, partnering with executives, technical teams, and vendors to deliver strategic transformation, elevate reliability, and drive measurable business results? We're seeking a seasoned Senior IT Project Manager to join the Reliability Centre of Excellence (RCoE) Program Management Office--a strategic hub managing a portfolio of over 30 mission?critical initiatives. You'll take ownership of high?priority programs, including Business Monitoring Automation, AI?driven integrations with fault and performance management tools, and modernization projects such as end?of?life application replacements. In this role, you'll oversee vendor and Statement of Work (SOW) management, build strategic partnerships with industry leaders, and work alongside skilled Program and Project Managers to deliver initiatives that reduce manual effort, enhance service reliability, and increase operational efficiency through centralized governance and data?driven delivery practices.

What you'll do

Drive strategic alignment that align technology programs with RCoE reliability, automation, and efficiency goals Lead high-visibility projects from planning through delivery, balancing priorities, risks, and resources to achieve on?time, high?quality results. Collaborate with executives, technical teams, and vendors to deliver innovative solutions, manage Statements of Work, and build strong strategic partnerships. Inspire and guide teams by fostering collaboration, mentoring project members, and maintaining a high?performance culture. Optimize delivery by championing process improvements, automation, and best practices for continuous efficiency gains. Oversee budgets and mitigate risks to protect delivery commitments, service continuity, and business outcomes.

Qualifications

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What you bring

3+ years of recent experience leading complex, large?scale IT and telecom projects and programs in dynamic environments. Post?secondary degree in Engineering, Computer Science, Information Systems/Management Information Systems (MIS), Business Administration/Commerce, or Finance, and Program/Project Management certification (e.g., PMP) or equivalent experience. Proven success delivering AI and automation initiatives that improve efficiency and reduce manual effort. Strong vendor and SOW management expertise, building productive partnerships with strategic technology providers. Skilled in Agile delivery with hands?on experience in sprints, stand?ups, and backlog management. Demonstrated human change management ability to guide organizations through major transformations. Proven track record of aligning business and technology teams to deliver strategic outcomes. Ability to manage competing priorities in high?complexity, fast?moving environments.

Great-to-haves

Experience in telecommunications, network operations, data centres, corporate security, or systems operations. Experience using analytic and reporting tools with the ability to interpret complex data and provide actionable insights. Certifications such as ITIL, PRINCE2, Certified ScrumMaster (CSM), or Lean Six Sigma.ye Salary Range: $95,000-$143,000
Performance Bonus or Sales Incentive Plan: 15%
Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits such as:


Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family Flexibility to work in-office, virtually or a combination of both, based on the role's requirements Generous company matched pension and share purchase programs Opportunity to give back to communities in which we work, live and serve Career growth and learning & development opportunities to develop your skills And much more ...

A bit about us

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We're a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.


You'll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We're committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you're helping us make the future friendly.


Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.