Job Description

Paramount Commerce is a global payments technology company providing innovative payment solutions for merchants looking to offer bank account-based payments online. As a leading solution in both iGaming and sports betting, we are trusted by industry-leading brands such as DraftKings, theScore, PartyPoker, and Bet365. The online gaming industry is at the forefront of innovation in alternative payments, and our team continues to do what\'s never been done before. We are looking for world-class people who want to help us solve for success together, and create raving fans of merchants and consumers. Join our global team of smart, dedicated people on a mission to simplify payments! About the role We are looking for a Senior Integrations Specialist to join our Merchant Integration team in Toronto. You will be responsible for overseeing the steps of our customer\'s technical onboarding process from start to finish and act as their main point of contact during their journey. Knowledge and understanding of integration best practices is crucial for success in this role.
What will you do?

• Deliver a seamless integration experience for our merchants, providing technical guidance to maximize engagement and ultimately increase adoption and satisfaction
• Effectively troubleshoot and diagnose issues encountered by our merchants during the integration process and identify the root cause
• Responsible for full end-to-end testing on desktop and mobile websites and mobile applications
• Manage the complete integration project from confirming the project plan, providing regular project and status reports, identifying any risk and issues, certification to go-live
• Communicate, interface with and influence a broad range of teams (sales, product, devs, support, etc) , and develop or contribute to technical documents
• Develop expert knowledge of our products and solutions and their relationship to one another, with the goal of being able to provide successful onboarding experience for our customers
• Maintain a good working knowledge of the digital payments industry

You will be/have:

• 5+ years of experience in Technical Support, Software Development, Solutions Engineering, or any other customer facing engineering/support role
• Experience with android, iOS and Web applications.
• Background with mobile SDKs and native android and iOS platform integrations
• Experience with JavaScript, JSON and RESTFUL APIs
• Knowledge of API design and mobile integrations best practices
• Ability to read, interpret and debug logs and experience working with SQL
• Experience in supporting technical project implementations (e.g. online banking, mobile banking, e-commerce project etc.).
• Proven ability to manage multiple integrations and internal projects simultaneously, work independently, and drive projects to completion with minimum guidance and high attention to detail
• Excellent organization, prioritization, and planning, and problem solving skills
• Strong verbal and written communication skills and comfortable working in a customer facing role
• Experience using JIRA, Confluence and Salesforce
• Experience in Technical Sales is considered an asset

At Paramount Commerce, we are proud to be an equal opportunity employer. We practice ethical and fair hiring processes and strongly encourage applications from diverse backgrounds. Accommodations are available on request for candidates taking part in all aspects of the selection process. We are committed to creating a place for our employees to be their authentic selves. We believe diversity of thought, background, and experience are essential to achieve our mission to simplify payments.