Job Description

Senior Insurance Operations SpecialistAbout The Job:We are in search of a highly skilled and knowledgeable Senior Insurance Operations Specialist to join our vibrant team at Head Office. As a Senior Insurance Operations Specialist, you will play a pivotal role in supporting the efficiency and effectiveness of our insurance function, while ensuring compliance with market guidelines and regulatory standards. This role requires a candidate with strong relationship-building skills, exceptional organizational abilities, and analytical acumen for efficient problem assessment and resolution. The successful candidate will have the opportunity to collaborate with a high performing team of subject matter experts. If you thrive in a collaborative environment and embody our core values of trust, respect, and support, we encourage you to apply.What does the Senior Insurance Operations Specialist do?

• Expert Knowledge on Carrier Rules: Demonstrate proficiency in understanding and applying carrier rules to various underwriting scenarios.
• Technical Coaching & Support: Provide technical coaching and support to front-line underwriters to enhance their skills and knowledge. Investigate and develop job aids and training material.
• Underwriting Guidelines: support development of best practices, and the underwriting controls framework to ensure consistency and quality in decision-making processes.
• Industry Trend Monitoring: Stay informed about industry trends and issues to continuously evolve company guidelines, processes, and best practices.
• Carrier Products & Processes: Support carrier partner launches of new products, updates, and processes, facilitating seamless integration across key stakeholders.
• Carrier Engagement: Engage in strategic market activities and support to stay abreast of carriers\' activities and align company strategies accordingly.
• Document Preparation and Publishing: Prepare and publish documents such as best practices to disseminate and communicate essential information across the relevant stakeholders.
• Ownership and Support of Various Projects: Take responsibility for supporting key projects, ensuring their effectiveness and alignment with company objectives.
• New Systems & Platforms Support and Rollout: Implement and manage rules for new systems to optimize underwriting processes.
• Escalation Handling: Address escalations promptly, including those related to market escalations, regulatory issues, and E&O cases.
• Best Practices Development: Study and develop best practices and procedures based on claims and error and omissions cases to mitigate risks and enhance operational efficiency.

• A strong team player with a positive attitude and ability to drive change and help others.
• Excellent interpersonal and networking skills
• Committed to high standards of performance and accountability.
• Strong organization and time management skills
• Proficient at managing multiple projects simultaneously and changing priorities.
• Innovative mindset, comfortable with new technology, tools, and processes
• Exercise discretion with confidential information to maintain security and protect privacy.
• Ability to foster trustworthy and meaningful working relationships within Head Office, branch offices, industry partners, and other stakeholders.
• Capacity to promote and influence change across the company.
• In-depth knowledge of carrier rules, underwriting guidelines, and industry trends.
• Experienced with various market portals and service workflows
• Experienced with managing complex projects, cases and reports
• Exceptional working knowledge of Applied Rater, PowerBroker, and other in-house platforms
• Proficient in Microsoft Office Suite and Office 365, with the ability to utilize these tools effectively for documentation, data analysis, and communication

• 10+ years of personal lines or industry related experience
• RIBO licensed, or willing to obtain
• CIP, FCIP or CRM designations an asset
• Post-secondary education preferred

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