Job Description

Work at an award-winning top employer! If you are looking for an empowering and progressive place to shape your future, then you\xe2\x80\x99ve landed in the right place at BCAA. With our corporate Head Office in Burnaby and locations around BC, we offer a wide variety of opportunities all across the province. Share our purpose to empower British Columbians to move forward.


BCAA has been named one of BC\xe2\x80\x99s Top Employers 2022!

What BCAA offers you:

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  It\xe2\x80\x99s not in our nature to brag but we are proud of some of our achievements that recognize great employee culture. Some of our latest awards include being named as one of BC\'s Top Employers 2021, 2019 Platinum level Best Employer by AON and being recognized as a 2018 Outstanding Workplace by YWCA.
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  Our team members get to make a difference in the lives of our Members and their communities every day.
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  We pride ourselves in being open and transparent and in empowering our people to do great work while serving our Members.
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  We enthusiastically support learning and advancement opportunities for our team members.
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  We are an equal opportunity employer that\xe2\x80\x99s committed to accessible, inclusive employment.
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  Our Regular Full-Time & Part-Time+ (working 20 hours or more per week) status team members are eligible to participate in our amazing Total Rewards Program which offers: Extended Health and Dental, Vision Care, Life Insurance, RRSP matching with company contribution to your pension, access to Incentive Programs, Team Profit Sharing, Employee & Family Assistance Program and more.

SENIOR INSURANCE ADVISOR - NEW WEST SERVICE LOCATION


Summary :

As one of BCAA\xe2\x80\x99s Member-facing team members, the Senior Insurance Advisor is a driven Insurance Professional, dedicated to delivering amazing Member experiences and continuous revenue growth through the consultative selling of BCAA\xe2\x80\x99s products and services, with a focus on Homeowners\xe2\x80\x99 and Travel Insurance. The Senior Insurance Advisor is a source of positive brand impressions and builds long-lasting relationships our Members by reviewing coverages, and recommendations and cross-selling other BCAA products and services. The Senior Insurance Advisor collaborates with a team who is passionate about igniting unparalleled Member loyalty that enables BCAA to be the most trusted organization in British Columbia.



While BCAA\xe2\x80\x99s preference and first consideration will be given to Senior Insurance Advisor qualified candidates, BCAA welcomes applications from Insurance Advisor candidates that meet the minimum qualifications (including sales of Home Insurance including at least 6 months of General Insurance experience) and have an interest in progressing their career to the Senior Insurance Advisor role.



Key Responsibilities:


Sells and Upgrades BCAA Products and Services to New and Renewing Members

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  Through consultative in-person or over the phone sales, acquires new Home and Travel Insurance sales, new BCAA Membership, new ICBC, Optional Auto Insurance and additional products and services
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  Renews Home and Travel Medical Insurance policies, BCAA Memberships, ICBC, Optional Auto and additional products and services, by reviewing current coverages and making recommendations
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  Reviews product terms and conditions including, but not limited to, coverages, limits and exclusions to limit errors and omissions
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  Deepens Member relationships through cross-selling other BCAA products and services

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  Creates and follows up on future business leads and upcoming renewals
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  Collaborates with BCAA and other supplier\xe2\x80\x99s Underwriters
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  Meets all prescribed sales, business-building and retention targets, BCAA and AAA/CAA Member experience goals, best practices, standards and Underwriting guidelines

Manages Member/Customer Accounts and Concerns

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  Updates Member information and insurance policy details in applicable systems
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  Processes endorsements and cancellations for Insurance, BCAA Memberships and additional products and services
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  Issues new and renewal Membership transactions and Member entitlement products such as passport photos, international driving permits, Member maps, tour books and camp guides
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  Resolves Member concerns by following BCAA\xe2\x80\x99s Member resolution standards and meeting BCAA and AAA/CAA Member satisfaction goals

Processes and Manages Member/Customer Documents

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  Processes payments and follow up on outstanding payments
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  Issues new, renewal, endorsements and cancellations for insurance policies, BCAA Memberships, and additional products and services
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  Meets all required processing standards for storage, retrieval, confidentiality, accuracy and timeliness

Acquires and Maintains Industry, Product and Systems Knowledge

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  Maintains a working knowledge of all BCAA Membership and Insurance manuals, best practices, standards, policies and systems
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  Attends required BCAA and industry training courses
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  Keeps up-to-date with industry knowledge and competitor\xe2\x80\x99s product offerings
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  Maintains annual Insurance licensing requirements

Other Duties; as Assigned

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  Greeting and administrative duties

Scope:

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  Operating Budget: N/A
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  Capital Budget: N/A
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  Limits of Authority:N/A
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  Personnel: N/A

Relationships:

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  Reports to: Assistant Manager or Manager, Service Location
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  External: Members, Insurance Council of BC, Insurance Brokers Association of BC (IBABC), ICBC, BCAA approved suppliers and community business associates

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  Other: Various BCAA Management, other Service Location team members, and team members in P&D, Payroll, Marketing, Underwriting

Qualifications:

Minimum Qualifications

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  Completion of Grade 12
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  2 current and consecutive years of General Insurance or Sales and Service experience, with 1-year experience in selling Homeowners\xe2\x80\x99 Insurance
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  Level 2 Insurance license
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  Demonstrated sales productivity and selling skills, with proven ability to balance customer needs, disciplined risk management and revenue growth
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  Completion of Autoplan Essentials

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  Demonstrated multi-tasking skills and proven ability to prioritize activities
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  Strong interpersonal communication skills
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  Ability to work within a fast-paced team environment and maintain a high level of professionalism
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  Proven judgment and decision-making abilities. Must be able to consider costs and benefits of potential products in order to make appropriate recommendations
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  Proven critical thinking abilities. Must be able to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems

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  Ability to meet prescribed sales, business-building, retention and customer satisfaction targets and objectives
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  Strong computer skills with basic knowledge of MS Office Suite Products (Word, Excel, Outlook)

Preferred Qualifications

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  CAIB certification

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  Completion of BCAA Insurance-related training
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  Knowledge of applicable BCAA and ICBC systems
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  Limited history of Errors & Omissions and in good standing with the Insurance Council of BC
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  Ability to speak alternate languages that would support particular market demographics

By applying for this position I am giving BCAA my consent to disclose personal and employee information collected, received, compiled or relied upon in the administration of this job selection to the Canadian Office and Professional Employees Union, Local 378, in the event that a job selection grievance is initiated. This consent is provided pursuant to the B.C. Personal Information and Protection Act, and is intended only for the purpose of providing disclosure for the handling of a grievance arising from this position.

Internal Applicants: Please note that the internal posting closes on February 10, 2023 and the Senior Insurance Advisor role is a Grade 7 position and Insurance Advisor role is a Grade 6 position.

We aspire to be one of the best places to work with those who share our beliefs:

We believe in:
DOING THE RIGHT THING
We stay true to our word, and help British Columbians move forward.

THE POWER OF COMMUNITY
Together, we create a more vibrant, inclusive and connected province for everyone.

PUTTING PEOPLE FIRST
We treat each other with the same care and respect that we treat our Members.

PROTECTING OUR HOME
It\'s our responsibility to protect life in BC now, and for generations to come.

SHAPING THE FUTURE
We look to new horizons and actively embrace change.

By putting these beliefs in to action each of us will do engaging work with inspiring people and grow personally and professionally.