Job Description

Date Posted: 06/18/2024
Req ID: 38058
Faculty/Division: Faculty of Arts & Science
Department: Munk Sch Global Affairs & Public Policy
Campus: St. George (Downtown Toronto)
Position Number: 00031340Description:About us:The Faculty of Arts & Science is the heart of Canada\'s leading university and one of the most comprehensive and diverse academic divisions in the world. The strength of Arts & Science derives from our combined teaching and research excellence in the humanities, sciences and social sciences across 29 departments, seven colleges and 46 interdisciplinary centres, institutes and programs.We can only realize our mission with the dedication and excellence of engaged staff and faculty. The diversity of opportunities and perspectives within the Faculty reflect the local and global landscape and the need for curiosity, innovative thinking and collaboration. At Arts & Science, we take pride in our legacy of innovation and discovery that has changed the way we think about the world.The Munk School of Global Affairs & Public Policy proudly offers more than a dozen teaching programs in a variety of areas of global expertise. We are home to exceptional faculty, experts and researchers from around the globe, and more than 40 academic centres, labs and programs. Our goal is to build a unique, world-renowned research, teaching and public engagement hub that shapes the contemporary field of global affairs from within Canada. Our School unifies those who are passionate about global affairs and public policy to research, discuss and address the problems of a fast-changing world.Your opportunity:Reporting to the Executive Director, this position serves as a technical lead for the IT & Classroom Technology support team, and has overall responsibility for managing the design, implementation, development and support of the information technology infrastructure at the Munk School of Global Affairs and its Centres, Institutes and Programs.Your responsibilities will include:

• Monitoring incoming IT & Classroom Technology service support requests, prioritizingtheir importance and tasking responses to team members.
• Serve as technical resource and support for escalated requests
• Planning, implementing and maintaining the IT hardware, software, network and services independently
• Training department faculty and staff to maximize best use of technology to accomplish their academic, research and administrative goals
• Designing, building and troubleshooting complex technology systems
• Planning and implementing information security and privacy protective measures
• Leading and planning IT projects
• Directing the activities of a single ongoing staff-appointed employee, casual staff and work-study students

Essential Qualifications:

• Bachelor\'s Degree in computer science, mathematics, or engineering, or equivalent combination of education and experience.
• Minimum five years managing a variety of information technology systems in a highly technical and complex IT environment,developing academic and administrative computing solutions, providing support, and resolving hardware and software problems
• Experience leading IT projects
• Experience analyzing and troubleshooting complex system and network problems
• Experience with virtualization, printing, backups, security, networking, open source software, databases, email servers, automated operating system installs, fileservers/data storage, and technical documentation.
• Experience with all aspects of operating system administration, for example, configuration of a web server, system installation and configuration, printer systems, fundamentals of security, installing third-party software
• Demonstrated experience in various aspects of system and network administration in a heterogeneous computing environment (routing, DNS/DHCP, software integration and tuning, remote management)
• Experience writing, modifying, and correcting scripts on Linux/Unix platform(s)
• Experience providing project leadership and collaborating on IT purchase recommendations and independently costing IT projects
• Knowledge and experience with web technologies, including website coding, web servers and TCP/IP network routing
• Experience planning, organizing and implementing Information Security technologies and concepts including defense solutions, standards and guidelines.
• Excellent understanding of defense in depth strategies and implementation across the entire ecosystem (endpoints, servers, appliances, cloud, and network architecture, etc.) with a strong ability to assess risks and controls of computing systems and operations.
• Proven experience stewarding day to day technology deployment and support with operational access management controls.
• Sophisticated understanding of computer hardware components and operating systems
• Substantial knowledge in Windows, MacOS, Linux, Android and iOS operating systems
• Ability to perform diagnostics and component-level repair of computer systems
• Strong working knowledge of removing and cleaning viruses and spyware
• Strong knowledge of selecting, installing, operating and troubleshooting audio-visual equipment and software solutions for classrooms, meeting rooms and event rooms
• Knowledge of industry-standard and UofT-specific network configuration best practices
• Demonstrated success in working independently and as a member of a cross-functional team member.
• Demonstrated ability to work well under pressure and to juggle competing demands and tight timelines.
• Excellent oral and written communication skills and an ability to communicate technical information to end users; Superior interpersonal skills. Excellent customer service with respect to service delivery is required.
• Willingness to learn and upgrade skills. Demonstrated ability to learn new applications independently and quickly. - Familiarity with risk management principles and guidelines as related to unit compliance.

Assets (Nonessential):

• Relevant IT technical certifications such as CompTIA A+, Network +, are an asset.
• Certifications in information security and management, such as CISSP, CISM, PMP, CRISC or other relevant certifications, are an asset.
• In-depth experience using network and security analysis tools, with a focus on intrusion detection and prevention - host and network, active and passive.
• Experience auditing systems for compliance (PCI-DSS, PA-DSS, etc.)
• Experience managing vendor solutions and contracts, including cloud technologies as well as related security and risk requirements.
• Experience with identity access management systems, solutions and implementations.

To be successful in this role you will be:

• Accountable
• Communicator
• Efficient
• Problem solver
• Resourceful
• Responsible

Closing Date: 07/10/2024, 11:59PM ET
Employee Group: USW
Appointment Type: Budget - Continuing
Schedule:
Pay Scale Group & Hiring Zone:Job Category: Information Technology (IT)Lived Experience Statement
Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.Diversity StatementThe University of Toronto embraces Diversity and is building a culture of belonging that increases our capacity to effectively address and serve the interests of our global community. We strongly encourage applications from Indigenous Peoples, Black and racialized persons, women, persons with disabilities, and people of diverse sexual and gender identities. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences, and expertise are essential to strengthening our academic mission.As part of your application, you will be asked to complete a brief Diversity Survey. This survey is voluntary. Any information directly related to you is confidential and cannot be accessed by search committees or human resources staff. Results will be aggregated for institutional planning purposes. For more information, please see .Accessibility StatementThe University strives to be an equitable and inclusive community, and proactively seeks to increase diversity among its community members. Our values regarding equity and diversity are linked with our unwavering commitment to excellence in the pursuit of our academic mission.The University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities.If you require any accommodations at any point during the application and hiring process, please contact .

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